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Process improvement in the quality management system: An analysis of Carnegie Mellon's Capability Maturity Model.

机译：质量管理体系中的流程改进：卡内基·梅隆大学的能力成熟度模型分析。

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This case study explored the use of the Carnegie Mellon Capability Maturity Model for Software (SW-CMM) in two organizations. The research also included aspects of successful process improvement efforts that were not explicitly addressed by the SW-CMM, but which were critical to achieving business and process improvement goals.; To build necessary data mass, base information was accumulated by way of interviews from the field, surveys, and document analysis. Employee satisfaction and process effectiveness through continuous process improvement was studied through the use of pretest and posttest surveys. The researcher sought to answer the following questions: How is SW-CMM used in two selected organizations? How is the process focus emphasized throughout the organization? How is awareness and risk management training implemented?; The study revealed that, in both organizations, SW-CMM was only marginally understood, accepted, and implemented by the interviewed employee groups. A large proportion of the variance in process improvement within two organizations was accounted for by organization process focus and training programs. The study demonstrates that a culture in which sharing ideas and practices is encouraged and in which ongoing education is supported and rewarded can enable an organization to achieve process maturity faster.
机译：本案例研究探索了两个组织中卡内基梅隆软件成熟度模型（SW-CMM）的使用。该研究还包括成功的流程改进工作的各个方面，SW-CMM并未明确解决这些方面，但是这些方面对于实现业务和流程改进目标至关重要。为了建立必要的数据量，通过实地访谈，调查和文档分析的方式积累了基础信息。通过使用前测和后测调查来研究通过不断改进流程来提高员工满意度和流程有效性。研究人员试图回答以下问题：在两个选定的组织中如何使用SW-CMM？整个组织如何强调流程重点？如何实施意识和风险管理培训？该研究表明，在这两个组织中，SW-CMM只是被受访的员工团体都很少了解，接受和实施。两个组织内部流程改进的很大一部分差异是由组织流程重点和培训计划引起的。该研究表明，鼓励共享思想和实践并支持和奖励进行中的教育的文化可以使组织更快地实现流程成熟。

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