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Toward a framework of critical success factors for knowledge management: Perceptions of knowledge management scholars and practitioners.

机译：建立知识管理的关键成功因素框架：知识管理学者和实践者的看法。

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摘要

This study originated from a perceived gap in the knowledge management (KM) literature concerning studies focused on the critical success factor (CSF) approach. In an effort to overcome common criticisms of this approach, a framework of CSFs for KM is developed following a review of literature encompassing KM, project management, information technology (IT), and total quality management (TQM). The framework identified relevant CSFs for KM and assigning each CSF to one of five larger factor groups; factors related to (1) KM initiative, (2) Organization, (3) KM manager, (4) KM team, and (5) external environment. The major components of this framework were then validated by a survey of KM scholars and practitioners. This study also identified organizational background characteristics of participants that influence what factors are considered most critical for KM success. As a result of the study findings, a revised framework of CSFs for KM is presented. Understanding that characteristics such as industry background, internal/external focus, scholar/practitioner and geographical location can alter what factors are considered critical to KM success advances knowledge in the field of KM. This research study is unique in that it recognizes that CSFs for KM are not fixed for all organizations and initiatives, but rather they are shaped by contextual factors which must be considered. By understanding how these contextual differences influence what factors are most critical for KM success, practitioners can focus their time, energy and resources on the right issues. Additionally, the products of this study can be used by practitioners as a tool for guiding their KM initiative during strategic planning, or as a audit tool to identify CSFs that may have been previously overlooked.
机译：这项研究源自知识管理（KM）文献中与专注于关键成功因素（CSF）方法的研究有关的认知差距。为了克服对这种方法的普遍批评，在回顾了有关知识管理，项目管理，信息技术（IT）和全面质量管理（TQM）的文献之后，开发了知识管理的CSF框架。该框架确定了与知识管理相关的CSF，并将每个CSF分配到五个较大因素组之一；与（1）知识管理计划，（2）组织，（3）知识管理经理，（4）知识管理团队和（5）外部环境有关的因素。然后，通过对知识管理学者和从业人员的调查，验证了该框架的主要组成部分。这项研究还确定了参与者的组织背景特征，这些特征会影响哪些因素被认为是KM成功最关键的因素。作为研究结果的结果，提出了针对KM的CSF修订框架。了解诸如行业背景，内部/外部关注点，学者/从业人员和地理位置等特征可以改变哪些因素被认为对知识管理成功至关重要，这可以提高知识管理领域的知识。这项研究的独特之处在于，它认识到KM的CSF并非对所有组织和计划都是固定的，而是由必须考虑的上下文因素决定的。通过了解这些上下文差异如何影响哪些因素对于KM成功最关键，从业人员可以将时间，精力和资源集中在正确的问题上。此外，研究人员可以将本研究的产品用作在战略规划过程中指导其KM计划的工具，或用作识别以前可能被忽略的CSF的审计工具。

著录项

  • 作者

    Conley, Curtis A.;

  • 作者单位

    Northern Illinois University.;

  • 授予单位 Northern Illinois University.;
  • 学科 Business Administration Management.;Education Adult and Continuing.
  • 学位 Ed.D.
  • 年度 2011
  • 页码 190 p.
  • 总页数 190
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类
  • 关键词

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