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首页> 外文学位 >Understanding the impact of technological discontinuities on information systems management: The case of business-to-business electronic commerce.
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Understanding the impact of technological discontinuities on information systems management: The case of business-to-business electronic commerce.

机译：了解技术不连续性对信息系统管理的影响：企业对企业电子商务的案例。

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摘要

Information systems (IS) managers are charged with improving the performance of organizations and people through the use of information technology. While many new technologies represent minor or incremental changes, others---technological discontinuities---are breakthrough innovations that significantly advance the technological resources of companies and entire industries. Technological discontinuities may allow an organization to build on its expertise, or may obsolete existing systems and infrastructure, management approaches, and organizational competencies. These changes occur infrequently, but when they do, they have profound impacts on organizations and industries.; One challenging characteristic of technological innovations is that IS managers must prospectively analyze and often take steps to deploy an innovation that later may become a technological discontinuity. This research examined IS managers' assessments, actions, and project outcomes for one technological innovation: business-to-business electronic commerce (B2B). It includes a field study of thirteen case studies of B2B initiatives in a number of industries. Results showed that IS managers have problems prospectively determining a technology's impact on organizational competencies. They generally take steps consistent with their assessments, but often overlook important competencies requiring further development. Results showed that managers' failure to develop key organizational competencies contributes to disappointing project outcomes.; This research tested the work system framework as an alternative tool for assessing a technology's impacts on organizational competencies. Retrospective assessments of B2B projects using the work system framework accurately identified technical and business competencies that were necessary for project success. However, findings showed that work system models were difficult to use and did not identify certain management competencies necessary for deploying the innovation. But, despite its limitations, the work system framework shows promise as tool for prospectively assessing emerging technologies.; A key contribution of the dissertation is a balanced scorecard strategy map, which overcomes many of the limitations of the work system framework. IS managers should find the strategy map useful in analyzing an innovation's impacts on technical, business, and management competencies. Also, the strategy map should prove helpful for IS managers in plotting a course for developing those competencies necessary for project success.
机译：信息系统（IS）经理负责通过使用信息技术来提高组织和人员的绩效。许多新技术代表着微小的或渐进的变化，而其他技术（即技术上的不连续性）是突破性的创新，可以显着提升公司和整个行业的技术资源。技术上的不连续性可能会使组织依靠其专业知识，或者使现有的系统和基础架构，管理方法和组织能力过时。这些变化很少发生，但是一旦发生，就会对组织和行业产生深远的影响。技术创新的一项具有挑战性的特征是，IS经理必须进行前瞻性分析，并经常采取措施来部署一项创新，后来这种创新可能会成为技术上的中断。这项研究检查了IS经理对一项技术创新：企业对企业电子商务（B2B）的评估，行动和项目成果。它包括对许多行业中B2B计划的13个案例研究的现场研究。结果表明，IS经理在确定技术对组织能力的影响方面存在问题。他们通常采取与评估相一致的步骤，但往往忽略了需要进一步发展的重要能力。结果表明，管理者未能发展关键的组织能力导致令人失望的项目成果。这项研究测试了工作系统框架，作为评估技术对组织能力影响的替代工具。使用工作系统框架对B2B项目进行的回顾性评估准确地确定了项目成功所必需的技术和业务能力。但是，调查结果表明，工作系统模型难以使用，并且无法确定部署创新所需的某些管理能力。但是，尽管有其局限性，工作系统框架还是有希望作为前瞻性评估新兴技术的工具。论文的主要贡献是平衡计分卡策略图，它克服了工作系统框架的许多局限性。 IS经理应该发现策略图对于分析创新对技术，业务和管理能力的影响很有用。同样，该战略图应被证明对信息系统经理有帮助，帮助其规划一门课程，以发展项目成功所必需的能力。

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  • 作者

    Petrie, David E.;

  • 作者单位

    The Claremont Graduate University.;

  • 授予单位 The Claremont Graduate University.;
  • 学科 Business Administration Management.
  • 学位 Ph.D.
  • 年度 2004
  • 页码 299 p.
  • 总页数 299
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类 贸易经济;
  • 关键词

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