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The relevance of high reliability theory (HRT) to reliability-seeking organizations (RSOs).

机译：高可靠性理论（HRT）与寻求可靠性的组织（RSO）的相关性。

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摘要

The purpose of this study was to explore the relevance and applicability of high reliability theory (HRT) to reliability-seeking organizations (RSOs) and organizations in the mainstream (MOs). RSOs are tightly coupled organizations that operate in a competitive and rapidly changing environment and have little time to respond to unexpected events. In the absence of a theory for sustained high performance (Kirby, 2005) in MOs, room exists for testing the use of HRT theory as a model or metaphor for improving reliability in non-HROs. Until now, only a few studies of RSOs provided initial evidence on the relevance and applicability concept of HRT theory to non-HROs. The present mixed-method case study selected Dish Network L.L.C and EchoStar Communications, two RSOs, as the research settings to study the relevance and applicability of HRT theory. While four research questions and two hypotheses are detailed in the study, one main research question guided this work: To what extent have Dish Network/EchoStar Communications, two RSOs, manifested the HRT principles? Data collection methods included (a) the administration of an HRO Perception Scale Survey (Barrett et al., 2006) to employees of Dish Network and EchoStar in Colorado, (b) the identification and analysis of organizational artifacts, and (c) the transcriptions of interviews conducted in a pilot study. The study findings are organized by research question with excerpts from the analyses of organizational artifacts and transcribed interviews showing how both organizations manifested the HRT principles in their operations. The HRO Perception Scale Survey revealed that employee perception of risk and organizational response to risk in both organizations is similar to that of employees in HROs and other RSOs. The analyses of the organizational artifacts and transcribed interviews revealed that Dish Network and EchoStar manifest the HRT principles via various HRO artifacts. These specific artifacts are sorted first by HRT principle and secondly as being central or tangential to that principle. The triangulation of quantitative and qualitative data provides empirical evidence that supports the relevance and applicability of HRT to RSOs in this study. Implications of findings for theory, practice, and future research are presented.
机译：这项研究的目的是探讨高可靠性理论（HRT）与寻求可靠性的组织（RSO）和主流组织（MO）的相关性和适用性。 RSO是紧密耦合的组织，它们在竞争激烈且瞬息万变的环境中运作，并且几乎没有时间响应意外事件。在MO缺乏持续高性能的理论（Kirby，2005）的情况下，存在测试HRT理论作为提高非HRO可靠性的模型或隐喻的空间。到目前为止，只有少数RSO研究提供了有关HRT理论与非HRO相关性和适用性概念的初步证据。目前的混合方法案例研究选择了两个RSO Dish Network L.L.C和EchoStar Communications作为研究背景，以研究HRT理论的相关性和适用性。尽管在研究中详细介绍了四个研究问题和两个假设，但一个主要研究问题指导了这项工作：两个RSO Dish Network / EchoStar Communications在多大程度上体现了HRT原理？数据收集方法包括（a）对Dish Network和EchoStar在科罗拉多州的员工进行HRO感知量表调查（Barrett等，2006），（b）识别和分析组织伪像，以及（c）转录在一项初步研究中进行的访谈研究结果按研究问题进行组织，摘录自组织制品分析和转录访谈，摘录显示了两个组织如何在其运营中体现HRT原则。 HRO感知量表调查显示，两个组织的员工对风险的感知和组织对风险的反应与HRO和其他RSO的员工相似。对组织工件和转录访谈的分析表明，Dish Network和EchoStar通过各种HRO工件体现了HRT原则。这些特定的工件首先按照HRT原理分类，其次是相对于该原理重要或相切的。定量和定性数据的三角剖分提供了经验证据，支持本研究中HRT与RSO的相关性和适用性。介绍了研究结果对理论，实践和未来研究的影响。

著录项

  • 作者

    Al Nizami (Bani-Mustafa), Amir Khaled.;

  • 作者单位

    University of Colorado at Denver.;

  • 授予单位 University of Colorado at Denver.;
  • 学科 Education Leadership.;Psychology Industrial.;Sociology Organizational.;Education Business.;Business Administration Management.
  • 学位 Ph.D.
  • 年度 2011
  • 页码 274 p.
  • 总页数 274
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类 石油、天然气工业;
  • 关键词

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