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Knowledge management capabilities and organizational performance: An investigation into the effects of knowledge infrastructure and processes on organizational performance.

机译：知识管理能力和组织绩效：对知识基础架构和流程对组织绩效的影响的调查。

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摘要

Knowledge is one of the most important assets for surviving in the modern business environment. The effective management of that asset mandates continuous adaptation by organizations, and requires employees to strive to improve the company's work processes. Organizations attempt to coordinate their unique knowledge with traditional means as well as in new and distinct ways, and to transform them into innovative resources better than those of their competitors. As a result, how to manage the knowledge asset has become a critical issue for modern organizations, and knowledge management is considered the most feasible solution. Knowledge management is a multidimensional process that identifies, acquires, develops, distributes, utilizes, and stores knowledge. However, many related studies focus only on fragmented or limited knowledge-management perspectives. In order to make knowledge management more effective, it is important to identify the qualitative and quantitative issues that are the foundation of the challenge of effective knowledge management in organizations.;The main purpose of this study was to integrate the fragmented knowledge management perspectives into the holistic framework, which includes knowledge infrastructure capability (technology, structure, and culture) and knowledge process capability (acquisition, conversion, application, and protection), based on Gold's (2001) study. Additionally, because the effect of incentives---which is widely acknowledged as a prime motivator in facilitating the knowledge management process---was missing in the original framework, this study included the importance of incentives in the knowledge management framework. This study also identified the relationship of organizational performance from the standpoint of the Balanced Scorecard, which includes the customer-related, internal business process, learning & growth, and perceptual financial aspects of organizational performance in the Korean business context. Moreover, this study identified the relationship with the objective financial performance by calculating the Tobin's q ratio. Lastly, this study compared the group differences between larger and smaller organizations, and manufacturing and nonmanufacturing firms in the study of knowledge management.;Since this study was conducted in Korea, the original instrument was translated into Korean through the back translation technique. A confirmatory factor analysis (CFA) was used to examine the validity and reliability of the instrument. To identify the relationship between knowledge management capabilities and organizational performance, structural equation modeling (SEM) and multiple regression analysis were conducted. A Student's t test was conducted to examine the mean differences.;The results of this study indicated that there is a positive relationship between effective knowledge management and organizational performance. However, no empirical evidence was found to suggest that knowledge management capabilities are linked to the objective financial performance, which remains a topic for future review. Additionally, findings showed that knowledge management is affected by organization's size, but not by type of organization. The results of this study are valuable in establishing a valid and reliable survey instrument, as well as in providing strong evidence that knowledge management capabilities are essential to improving organizational performance currently and making important recommendations for future research.
机译：知识是在现代商业环境中生存的最重要资产之一。对资产的有效管理要求组织不断进行调整，并要求员工努力改善公司的工作流程。组织试图以传统方式以及新颖独特的方式来协调其独特知识，并将其转化为比竞争对手更好的创新资源。结果，如何管理知识资产已成为现代组织的关键问题，知识管理被认为是最可行的解决方案。知识管理是一个多维过程，可以识别，获取，开发，分发，利用和存储知识。但是，许多相关研究仅关注零散的或有限的知识管理观点。为了使知识管理更有效，重要的是要确定定性和定量问题，这些问题是组织有效知识管理所面临的挑战的基础。本研究的主要目的是将零散的知识管理观点整合到组织中。基于Gold（2001）的研究的整体框架，包括知识基础设施能力（技术，结构和文化）和知识过程能力（获取，转换，应用和保护）。此外，由于在原始框架中缺少激励作用（众所周知，激励作用是促进知识管理过程的主要动力），因此本研究在知识管理框架中包含了激励的重要性。这项研究还从平衡计分卡的角度确定了组织绩效的关系，包括与客户相关，内部业务流程，学习与成长以及韩国业务环境中组织绩效的感知财务方面。此外，本研究通过计算托宾的q比率确定了与目标财务绩效的关系。最后，本研究在知识管理研究中比较了大型组织和小型组织与制造企业和非制造企业之间的群体差异。由于此研究是在韩国进行的，因此通过反向翻译技术将原始工具翻译成韩文。验证性因素分析（CFA）用于检查仪器的有效性和可靠性。为了确定知识管理能力与组织绩效之间的关系，进行了结构方程模型（SEM）和多元回归分析。进行了学生t检验以检验均值差异。研究结果表明，有效的知识管理与组织绩效之间存在正相关关系。但是，没有经验证据表明知识管理能力与客观财务绩效相关，这仍然是未来审查的主题。此外，研究结果表明，知识管理受组织规模的影响，但不受组织类型的影响。这项研究的结果对于建立有效和可靠的调查工具，以及提供强有力的证据表明知识管理能力对于当前改善组织绩效以及为未来研究提出重要建议至关重要。

著录项

  • 作者

    Cho, Taejun.;

  • 作者单位

    University of Illinois at Urbana-Champaign.;

  • 授予单位 University of Illinois at Urbana-Champaign.;
  • 学科 Information Technology.;Sociology Organizational.;Education Vocational.
  • 学位 Ph.D.
  • 年度 2011
  • 页码 254 p.
  • 总页数 254
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类
  • 关键词

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