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Designing metrics for the small manufacturing enterprise office based on process performance metrics methodology (PPMM).

机译：基于流程绩效指标方法论（PPMM）为小型制造企业办公室设计指标。

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摘要

To use the company resources more effectively and efficiently in the overall order fulfillment process, one must begin to understand office processes better. Some strategies that are currently used on the shop floor have been adopted with limited success. It has been difficult to continue to improve the office operations in the long term. One of the reasons has been the lack of measures that influence behavior of the people in the office and the lack of tools to control, monitor and manage performance of office processes. Measuring techniques and metrics are widely used in the continuous improvement efforts on the shop floor and as a result, the manufacturing processes have been studied and systematically improved. However, the idea of using metrics has not been rigorously applied to office operations in many manufacturing companies. By using Process Performance Metric Methodology (PPMM), a structured approach to design performance measure, metrics are assured relevance to the critical success factors of the process.; This dissertation is focused on the design of office performance metrics for quotation process and order processing process which tightly link a manufacturer with its customers. The generic critical success factors and process intent are used to establish relevance criteria. IDEF0 methodology is used as a modeling tool to analyze the functions that pertain to quotation processing and order processing. The "Operate Small Integrated Manufacturing Enterprise" IDEF0 model developed by the CIE Architecture Team at Automation & Robotics Research Institute is referenced and decomposed to provide context. Finally, a set of metrics is developed as well as a guideline to implement the metrics.
机译：为了在整个订单履行过程中更有效地利用公司资源，人们必须开始更好地了解办公室流程。目前在车间使用的一些策略取得了有限的成功。从长远来看，很难继续改善办公室的运作。原因之一是缺乏影响办公室人员行为的措施，以及缺乏控制，监视和管理办公室流程绩效的工具。测量技术和度量标准被广泛用于车间的持续改进工作中，结果，对制造过程进行了研究并得到系统地改进。但是，在许多制造公司中，尚未将度量标准的想法严格地应用于办公室运营。通过使用过程绩效度量方法论（PPMM），一种用于设计绩效度量的结构化方法，可以确保度量标准与过程的关键成功因素相关。本文主要针对报价流程和订单处理流程的办公室绩效指标的设计，这些指标将制造商与其客户紧密联系在一起。通用的关键成功因素和过程意图用于建立相关性标准。 IDEF0方法学用作建模工具来分析与报价处理和订单处理有关的功能。引用并分解了由自动化与机器人研究所的CIE体系结构团队开发的“运营小型集成制造企业” IDEF0模型，以提供上下文。最后，制定了一组度量标准以及实施这些度量标准的指南。

著录项

  • 作者

    Srisukpongsak, Jutamas.;

  • 作者单位

    The University of Texas at Arlington.;

  • 授予单位 The University of Texas at Arlington.;
  • 学科 Business Administration Management.; Engineering Industrial.; Operations Research.
  • 学位 Ph.D.
  • 年度 2003
  • 页码 118 p.
  • 总页数 118
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类 贸易经济;一般工业技术;运筹学;
  • 关键词

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