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A methodology for identifying and eliminating waste in office environments.

机译：在办公室环境中识别和消除浪费的方法。

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摘要

The Methodology for identifying and eliminating waste in office environments is a set of strategies integrated to improve an office environment from a current state to a desired future condition. It is an organized collection of activities that describe “what” must be done to identify the waste in the office processes and “how” those things must be done to eliminate the waste. The methodology is developed under the criterion that the lean principles can be applied to remove waste in office processes. A lean office guidebook is developed to guide the application of the method.; The methodology is composed of four main activities: Define Problems, Identify Waste, Eliminate Waste, and Measure and Evaluate Improvement. The methodology begins with the definition of the problems that the office environment aspires to eliminate. Define Problems transforms the information about office environment into identified and selected problems and expectations. The problems are discussed and identified as culture, process, and technology problems. Identify Waste transforms the selected problems into identified culture, process, and technology waste. An interview instrument is prepared and an agenda is set for interviewing the office workers. The office workers who participate in the interview generate data. Data are analyzed to obtain the interview results. Interview results are interpreted and waste is classified to identify the presence of waste. Eliminate Waste transforms the identified culture, process, and technology wastes into implemented solutions. A plan is developed; the lean techniques that are going to be used to eliminate waste are selected; and office workers are trained. Measure and Evaluate Improvement creates an impact of solutions. This process also generates feedback to show that the office process can be improved again if it is necessary. The results are communicated, and decisions are taken for future action.; The lean office guidebook gives an implementation approach for the methodology. This consulting book includes a series of formal tools to assist the implementation process. It is not a strict prescription of activities that the user must follow, but a suggested sequence of activities that can be modified to fit the needs of the office process attempting improvement.
机译：识别和消除办公环境中的浪费的方法是将办公环境从当前状态改善到期望的未来状态的一系列策略。它是一系列有组织的活动，描述了必须执行的“操作”以识别办公流程中的浪费，以及必须执行的“如何”操作以消除浪费。该方法是根据可应用精益原则来消除办公室流程中的浪费的标准开发的。编写了精益办公室指南以指导该方法的应用。该方法包括四个主要活动：定义问题，识别浪费，消除浪费以及度量和评估改进。该方法从定义办公环境希望消除的问题开始。定义问题将有关办公环境的信息转换为已识别和选定的问题和期望。对这些问题进行了讨论并确定为文化，过程和技术问题。识别废物将选定的问题转换为识别的文化，过程和技术废物。准备了采访工具，并设定了采访办公室工作人员的议程。参加面试的办公室工作人员会生成数据。分析数据以获得采访结果。对采访结果进行解释，并对废物分类，以识别废物的存在。消除浪费将识别出的文化，过程和技术浪费转化为已实施的解决方案。制定计划；选择了将用于消除浪费的精益技术；和办公室工作人员都受过训练。衡量和评估改进会产生解决方案的影响。此过程还生成反馈，表明可以在必要时再次改进办公流程。传达结果，并为将来的行动做出决定。精益办公室指南为该方法提供了一种实现方法。这本咨询书包括一系列帮助实施过程的正式工具。这不是用户必须遵循的严格的活动规定，而是可以修改的活动顺序建议，以适应尝试改进的办公流程的需求。

著录项

  • 作者

    Barcia Villacreses, Kleber F.;

  • 作者单位

    The University of Texas at Arlington.;

  • 授予单位 The University of Texas at Arlington.;
  • 学科 Engineering Industrial.
  • 学位 Ph.D.
  • 年度 2003
  • 页码 240 p.
  • 总页数 240
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类 一般工业技术;
  • 关键词

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