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Fine restaurants: Creating inimitable advantages in a competitive industry.

机译：高档餐厅：在竞争激烈的行业中创造独特的优势。

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摘要

This dissertation investigates sources of sustainable competitive advantage in the restaurant industry by investigating one highly successful restaurant group, Union Square Hospitality Group (USHG), to understand the internal processes that lead to the development of competitive advantage. This study employs the resource-based view of the firm, identity theory, and institutional theory to understand the micro-processes that underlie competitive advantage. The findings reveal that the success of this organization resides largely in strategic human resource management practices and organizational identity.; This dissertation is composed of two studies. The first, qualitative study uses participant observation and interviews (n = 72) to investigate the source of sustainable competitive advantage at one of the USHG restaurants, Union Square Cafe. The results indicate that Union Square Cafe achieves its differentiation strategy of “Enlightened Hospitality” through a synergistic set of human resource management practices involving three key practices: selection of employees based on emotional capabilities, respectful treatment of employees, and management through a set of simple rules that stimulate complex and intricate behaviors benefiting customers. The human resource management system provides Union Square Cafe with inimitable capabilities that confer a sustainable advantage.; The second study investigates the concept of layered identities and explores continuity of identity over time and across contexts, using qualitative and quantitative methods in four restaurants owned by the Union Square Hospitality Group. Successful growth of this organization resides in the development of both a core identity that is unique, valuable and consistent across restaurants, and strategic identities that vary across restaurants and allow each restaurant to compete in its niche. The sustainability of this system is rooted in management's ability to successfully develop and transfer both core and strategic identities, and in the institutional practices that continuously support and maintain the identity.; This research contributes to the literature by challenging the “black box” of strategy research to understand the micro-processes that underlie competitive advantage. Both the RBV and SHRM literatures fail to specifically link resources and capabilities with competitive advantage. This study offers a specific case in which management capabilities produce a sustainable competitive advantage. Marrying RBV with the SHRM literature, and institutional theory with organizational identity, helps to clarify the mechanisms by which HRM and identity lead to sustainable competitive advantage.
机译：本文通过调查一个非常成功的餐饮集团联合广场酒店集团（USHG），来研究餐饮业可持续竞争优势的来源，以了解导致竞争优势发展的内部过程。这项研究采用了基于资源的企业观点，身份理论和制度理论来理解构成竞争优势的微观过程。调查结果表明，该组织的成功很大程度上取决于战略性人力资源管理实践和组织认同。本文由两项研究组成。第一项定性研究使用参与者的观察和访谈（n = 72）来调查USHG一家餐厅Union Square Cafe中可持续竞争优势的来源。结果表明，联合广场咖啡厅通过一套协同的人力资源管理实践来实现其“开明款待”的差异化战略，该实践涉及三个关键实践：基于情感能力选择员工，尊重员工的待遇以及通过一套简单的方法进行管理刺激复杂和复杂行为的规则，使客户受益。人力资源管理系统为联合广场咖啡馆提供无与伦比的能力，赋予其可持续的优势。第二项研究调查了分层身份的概念，并通过定性和定量方法在联合广场酒店集团旗下的四家餐厅中使用了定性和定量方法，探讨了身份随时间和跨上下文的连续性。该组织的成功成长取决于核心身份的发展，该核心身份在各餐厅之间是唯一，有价值和一致的，而在各餐厅之间具有战略性的标识也可以使每家餐厅在其利基市场中竞争。该系统的可持续性源于管理层成功开发和转移核心和战略身份的能力，以及持续支持和维护身份的机构实践。这项研究通过挑战战略研究的“黑匣子”来理解构成竞争优势的微观过程，从而为文献做出了贡献。 RBV和SHRM文献都没有专门将资源和功能与竞争优势联系起来。这项研究提供了一个特定的案例，其中管理能力产生了可持续的竞争优势。将RBV与SHRM文献相结合，将制度理论与组织认同相结合，有助于阐明人力资源管理和认同带来可持续竞争优势的机制。

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  • 作者

    Salgado, Susan Reilly.;

  • 作者单位

    New York University, Graduate School of Business Administration.;

  • 授予单位 New York University, Graduate School of Business Administration.;
  • 学科 Business Administration Management.
  • 学位 Ph.D.
  • 年度 2003
  • 页码 p.2978
  • 总页数 191
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类 贸易经济;
  • 关键词

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