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首页> 外文学位 >Improvisation in Technical Work: a Study of the Culture of Globally Distributed Technology Consulting in Technology Services Firms.
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Improvisation in Technical Work: a Study of the Culture of Globally Distributed Technology Consulting in Technology Services Firms.

机译：技术工作中的即兴创作：对技术服务公司中全球分布式技术咨询文化的研究。

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摘要

Canonical studies in the field of technology and organizations argue that technical work is a scripted performance that can be unearthed through pattern detection of everyday activities of technical workers. The present work engages with this view to argue that when technical settings are globally distributed, as in the case of technology consulting in technology services firms, technical work is a series of improvisations. I analyze a specific, popular business practice--the 24 hour workday, onsite/offshore model of global collaboration. Using ethnographic methods I argue that the improvisations happen at three levels--structural, practice and perceptual.;The first chapter brings out the importance of studying the cultures of production in technology firms to unearth how the social world is ordered in specific ways in today's changing, mediated global work environment. The second chapter focuses on how the 24 hour workday includes structural arrangements and practices of collocated and distributed collaboration that provide conditions for improvisations. It also explains how participants feel that most interruptions to work flow happen at the perceptual level, particularly due to differences in "culture" and "communication". The third chapter focuses on these interruptions and brings out the dominance of managerial narratives over engineering narratives in the discourse that binds globally distributed technology consulting. The fourth chapter highlights how communication technologies are used to bridge the gap in understanding and explains the instances when participants feel comfortable using communication technologies to bridge perceptual gaps with cultural others. The fifth chapter points to the significance of studying the culture of distributed high-end technical jobs to global locations, explaining the importance of narratives in such cases and the role of cultural contexts in using communication technologies to bridge perceptual and knowledge gaps. Data comes from seven weeks of field observations in America and India and 45interviews with American and Indian consultants (located in both countries) in the business of technology services. Four multinational consulting companies are part of the study, two American and two Indian.
机译：技术和组织领域的规范研究认为，技术工作是一种脚本化的绩效，可以通过技术工人日常活动的模式检测来发掘。本工作与这种观点相抗争，认为当技术设置在全球范围内分布时（例如在技术服务公司中进行技术咨询的情况），技术工作是一系列即兴创作。我分析了一种特定的流行业务实践-24小时工作日，全球协作的现场/离岸模型。我认为，使用人种学方法，即兴创作发生在三个层次上：结构，实践和知觉。第一章提出了研究技术公司的生产文化的重要性，以揭示当今社会如何以特定方式来安排社会世界。变化多端的全球工作环境。第二章重点介绍24小时工作日如何包括结构安排和并置和分布式协作的实践，这些条件为即兴创作提供了条件。它还解释了参与者如何感觉到大部分工作流程中断发生在感知层面，尤其是由于“文化”和“沟通”的差异。第三章着眼于这些干扰，并在绑定全球分布式技术咨询的话语中，指出了管理叙事相对于工程叙事的主导地位。第四章重点介绍了如何使用通信技术弥合理解上的差距，并解释了当参与者感到舒适时使用通信技术弥合与文化他人之间的感知差距的实例。第五章指出研究分布在全球各地的高端技术工作的文化的重要性，解释了这种情况下的叙述的重要性以及文化背景在使用通信技术弥合感知和知识鸿沟中的作用。数据来自对美国和印度的七个星期的实地观察，以及对技术服务业务中的美国和印度顾问（位于两个国家）进行的45次访谈。该研究包括四家跨国咨询公司，两家为美国，两家为印度。

著录项

  • 作者

    Narayanamurthy, Bhuvaneshwari.;

  • 作者单位

    Northwestern University.;

  • 授予单位 Northwestern University.;
  • 学科 Business Administration Management.;Sociology Organizational.;Information Technology.
  • 学位 Ph.D.
  • 年度 2010
  • 页码 1677 p.
  • 总页数 1677
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类
  • 关键词

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