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Supply chain collaboration: Investigating the effects of citizenship behavior on boundary spanners' perceptions of supply chain relationships.

机译：供应链协作：调查公民行为对边界扳手对供应链关系的感知的影响。

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摘要

Of current relevance in the Supply Chain Management (SCM) discipline is the concept of interorganizational collaboration. The focus of this dissertation was to investigate Supply Chain Collaboration from a behavioral perspective by examining the concept of Citizenship Behavior in an interorganizational, Supply Chain context. Toward that end, survey research was conducted to determine the impact that intraorganizational attitudes and characteristics of the supply chain exchange relationship had on boundary spanners' performance of citizenship behaviors in interorganizational relationships. Moreover, the impact that citizenship behaviors in the supply chain exchange had on perceptions of relationship effectiveness was also investigated.;Structural Equation Modeling (SEM) via AMOS 4 was used to analyze the data from this dissertation. Moreover, hierarchical multiple regression was used to conduct a series of post-hoc analyses. Research findings indicate that exchange characteristics, particularly perceptions that supply chain partners exhibit citizenship behaviors, influence the likelihood of boundary spanners' performance of citizenship behaviors in interorganizational relationships. This component of exchange characteristics was also found to influence perceptions of relationship effectiveness with supply chain dyad partners.;Several contributions emerged from this research. Conceptually, this study expands prior work on Supply Chain Management by highlighting the importance and fundamental nature of boundary spanner behavior in supply chain relationships. In addition, this research establishes a new context in which citizenship behaviors can be influential---the interorganizational relationship, and findings illustrate the reciprocal nature of such behaviors. Furthermore, the importance of facilitative behaviors in the supply chain are established and shown to serve as an important component of effective exchange relationships.
机译：供应链管理（SCM）学科中当前与之相关的是组织间协作的概念。本文的重点是通过在组织间的供应链环境下研究公民行为的概念，从行为的角度研究供应链协作。为此，进行了调查研究，以确定组织内态度和供应链交换关系的特征对边界扳手在组织间关系中公民行为的表现的影响。此外，还研究了公民行为在供应链交换中对关系有效性感知的影响。;通过AMOS 4的结构方程模型（SEM）对本文的数据进行了分析。此外，使用层次多元回归进行了一系列事后分析。研究结果表明，交换特征，特别是供应链合作伙伴表现出公民行为的看法，会影响边界扳手在组织间关系中表现公民行为的可能性。交换特征的这一组成部分还被发现会影响与供应链二元合作伙伴之间关系有效性的观念。从概念上讲，该研究通过强调边界扳手行为在供应链关系中的重要性和基本性质，扩展了有关供应链管理的先前工作。此外，这项研究建立了一个新的环境，在这个环境中公民行为可以产生影响-组织间关系，研究结果说明了这种行为的相互性质。此外，确立了供应链中促进行为的重要性，并被证明是有效交换关系的重要组成部分。

著录项

  • 作者

    Esper, Terry L.;

  • 作者单位

    University of Arkansas.;

  • 授予单位 University of Arkansas.;
  • 学科 Marketing.;Management.
  • 学位 Ph.D.
  • 年度 2003
  • 页码 157 p.
  • 总页数 157
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类
  • 关键词

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