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Critical success factors of Six Sigma implementation and the impact on operations performance.

机译：实施六西格码的关键成功因素及其对运营绩效的影响。

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摘要

Six Sigma has been implemented in US for many years. This quality initiative did help a lot of the United States' largest companies, including General Electric (GE), Honeywell, Dupont, Citibank and Starwood to save money from operation costs and quality improvement. Although the industry has an increased interest in Six Sigma implementation and many companies have gained the profits and advantages from this disciplined approach, the literature is limited and the research of the impact of Six Sigma implementation and the factors contributed to Six sigma success remain unclear.; There are two objectives in this research. The first objective is to develop a successful model of Six Sigma implementation; the second objective is to explore the impact after Six Sigma implementation.; In the first part, the main purpose is to identify what are the major success factors critical to Six Sigma implementation. Based on the result of this part, we will develop a successful model of Six Sigma implementation. This research will provide the useful information for firms, which are willing to implement Six Sigma and help firms avoid the risks during the process of Six Sigma.; In the second part, we will explore the impact on operational cost and quality culture change after Six Sigma implementation. The information of this research will provide what are the significant elements on operational cost and understand how Six Sigma helps firms change the quality culture.
机译：六西格码已在美国实施多年。这项质量举措确实帮助了许多美国最大的公司，包括通用电气（GE），霍尼韦尔，杜邦，花旗银行和喜达屋，从运营成本和质量改善中节省了资金。尽管行业对实施六西格码（Six Sigma）的兴趣日益浓厚，并且许多公司已经从这种严格的方法中获得了利润和优势，但文献有限，对实施六西格码（Six Sigma）的影响以及六西格码（Singa Sigma）成功的因素的研究仍不清楚。 ;这项研究有两个目标。第一个目标是建立成功的六西格码实施模型。第二个目标是探讨实施六西格码之后的影响。在第一部分中，主要目的是确定对六西格码实施至关重要的主要成功因素。基于这一部分的结果，我们将开发一个成功的六西格码实施模型。该研究将为愿意实施“六西格码”的公司提供有用的信息，并帮助企业避免在“六西格码”过程中的风险。在第二部分中，我们将探讨实施六西格码之后对运营成本和质量文化变革的影响。这项研究的信息将提供什么是运营成本的重要要素，并了解“六西格码”如何帮助企业改变质量文化。

著录项

  • 作者

    Lee, Kuo-liang.;

  • 作者单位

    Cleveland State University.;

  • 授予单位 Cleveland State University.;
  • 学科 Engineering Industrial.; Operations Research.; Business Administration Management.
  • 学位 D.Eng.
  • 年度 2002
  • 页码 129 p.
  • 总页数 129
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类 一般工业技术;运筹学;贸易经济;
  • 关键词

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