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首页> 外文学位 >Re-engineering the operational system to enhance the customer orientation of a mid-size firm: A field study.
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Re-engineering the operational system to enhance the customer orientation of a mid-size firm: A field study.

机译：重新设计运营系统以增强中型企业的客户导向：一项现场研究。

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摘要

The operational advantages of a pull system are very well documented. These advantages include not only operational efficiency and quality but also the enhancement of the customer oriented of the organization.;The objective of this field study is to examine the applicability and potential advantages of a pull operational system in a mid-size manufacturing organization. Philosophies, tools, and concepts of Just-in-Time, Theory of Constraints, Business Process Re-engineering, and Root Cause Analysis are used to analyze the existing operational system, to identify its weaknesses, and finally to re-engineer it to be more consistent with a pull operational system.;The results of this field study appear to be consistent with reported findings in the literature. The results point to both operational gains and customer related benefits that can be attributed to the pull operational system philosophy. Conclusions and recommendations are presented and discussed in light of their practical and theoretical implications.
机译：牵引系统的操作优势已得到充分证明。这些优势不仅包括运营效率和质量，而且还包括提高组织的客户导向性。该现场研究的目的是研究中型制造组织中拉动运营系统的适用性和潜在优势。及时性，约束理论，业务流程再造和根本原因分析的理念，工具和概念被用来分析现有的运营系统，确定其弱点，最后将其重新设计为更符合拉动作业系统。这项实地研究的结果似乎与文献报道的结果一致。结果表明，运营收益和与客户相关的收益都可以归因于拉动运营系统理念。结论和建议根据其实际和理论意义进行介绍和讨论。

著录项

  • 作者

    Muhdi, Rani A.;

  • 作者单位

    East Tennessee State University.;

  • 授予单位 East Tennessee State University.;
  • 学科 Engineering Industrial.
  • 学位 M.S.
  • 年度 2002
  • 页码 65 p.
  • 总页数 65
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类
  • 关键词

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