• 主题
高级搜索  >
历史搜索 清空历史
首页> 外文学位 >Applying customer service strategies and six sigma principles to student service in an effort to retain students.
【24h】

Applying customer service strategies and six sigma principles to student service in an effort to retain students.

机译：将客户服务策略和六个西格玛原则应用到学生服务中，以留住学生。

获取原文
获取原文并翻译 | 示例
页面导航
  • 摘要
  • 著录项
  • 相似文献
  • 相关主题

摘要

Adult education is a relatively new market. Although there has been a sharp increase in the number of schools and programs that educate the adult student, there is not much information on how to service the needs of the adult student. Since this is both a new and growing market, educators may not understand the nature of the success of schools who work with adult students. Many schools, especially for-profit schools, are offering similar teaching/learning models; therefore, the success of schools in the future will be those who are different in their customer/student services. The problem is schools continue to compare their level of student service with merely other schools. Adult students expect a different level of service than the 18–22 year old student.; This study compared the level of customer service satisfaction at a for-profit school with other industries. The study found that providing quality customer service does not sacrifice the quality of the product. This allows schools to gain a better understanding of how to best meet the needs of the adult student. Since adult students view education as an investment, this study analyzed other industries that reflect consumer interest in gaining a return on investment. In addition, this study provided recommendations for other schools and their branch campuses on how to provide the best level of service to the adult student without compromising academic integrity. It is an anticipation that the findings of this study might lead future studies in providing quality customer/student service to the adult student.
机译：成人教育是一个相对较新的市场。尽管教育成年学生的学校和课程数量急剧增加，但是关于如何满足成年学生需求的信息却很少。由于这是一个新兴市场，而且不断增长，因此教育工作者可能不了解与成年学生一起工作的学校成功的本质。许多学校，特别是营利性学校，都提供类似的教学模式。因此，未来学校的成功将是那些在客户/学生服务方面有所不同的学校。问题是学校继续将其学生服务水平与其他学校进行比较。成年学生期望的服务水平与18-22岁的学生不同。这项研究将营利性学校与其他行业的客户服务满意度水平进行了比较。研究发现，提供优质的客户服务不会牺牲产品的质量。这使学校可以更好地了解如何最好地满足成年学生的需求。由于成年学生将教育视为投资，因此本研究分析了其他反映消费者对获得投资回报兴趣的行业。此外，这项研究还为其他学校及其分支校园提供了有关如何在不损害学术诚信的前提下为成年学生提供最佳服务的建议。可以预料的是，这项研究的结果可能会导致将来的研究为成年学生提供优质的客户/学生服务。

著录项

  • 作者

    Huger, Scott Shipp.;

  • 作者单位

    Capella University.;

  • 授予单位 Capella University.;
  • 学科 Education Adult and Continuing.
  • 学位 Ph.D.
  • 年度 2002
  • 页码 104 p.
  • 总页数 104
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类 成人教育、业余教育;
  • 关键词

相似文献

  • 外文文献
  • 中文文献
  • 专利
获取原文

客服邮箱：kefu@zhangqiaokeyan.com

京公网安备：11010802029741号 ICP备案号：京ICP备15016152号-6 六维联合信息科技 (北京) 有限公司©版权所有

  • 客服微信

  • 服务号