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The development of a workload assessment measure for county Extension agents in Utah.

机译：为犹他州的县级推广人员制定工作量评估方法。

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摘要

During the past 30 years, the population of the state of Utah has grown dramatically. The number of Extension agents employed in Utah has not kept pace with the growth in the population. Consequently, the workload of the existing Extension agents may be increasing as agents try to serve the expanding population. The purpose of this project was to design a method to measure the current workload of the agents and determine whether current workload levels are appropriate.; Focus groups and individual interviews with Extension administrators and agents were used to identify and list the activities being completed by the agents. This list of activities was then placed in survey format and sent to the agents, allowing them to self-assess the number of activities they completed during a one-year period. Using the data from the surveys, the total number of activities completed by each agent was determined.; In conjunction with the Extension administration, the groups likely to be most affected by the findings of the studying were identified and judges chosen from these groups. Using standard-setting methodologies, numeric values were established for each of the activities. These values reflected the amount of time and effort required to complete each activity. The judges also established an overall cutscore indicating the level at which an agent begins to experience work overload. Based on the cutscore established by the judges, 82.5% of the agents were experiencing work overload. The study offers several suggestions to reduce the workload, improve the effectiveness of the current agent activities, and focus on the activities that best fulfill the mission of Extension.
机译：在过去的30年中，犹他州的人口急剧增长。在犹他州雇用的推广人员的数量未能跟上人口增长的步伐。因此，随着代理试图为不断增长的人群提供服务，现有扩展代理的工作量可能会增加。该项目的目的是设计一种方法来测量代理程序的当前工作量并确定当前工作量水平是否合适。使用扩展组管理员和座席的座谈会和个人访谈来识别和列出座席正在完成的活动。然后，将这些活动清单以调查形式放置并发送给代理，使他们可以自我评估在一年中完成的活动数量。使用调查数据，确定每个代理商完成的活动总数。结合扩展管理，确定了可能受研究结果影响最大的群体，并从这些群体中选出了法官。使用标准制定方法，为每个活动确定了数值。这些值反映了完成每个活动所需的时间和精力。评委们还建立了一个整体的分数，指出了座席开始经历工作超负荷的程度。根据法官确定的最高分数，82.5％的特工正经历工作超负荷。该研究提供了一些建议，以减少工作量，提高当前座席活动的效率，并专注于最能实现扩展任务的活动。

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  • 作者

    Jenson, Glen Eric.;

  • 作者单位

    Utah State University.;

  • 授予单位 Utah State University.;
  • 学科 Education Tests and Measurements.; Education Agricultural.; Psychology Industrial.; Psychology Psychometrics.
  • 学位 Ph.D.
  • 年度 2001
  • 页码 158 p.
  • 总页数 158
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类 教育;工业心理学;心理学研究方法;
  • 关键词

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