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Toward a grounded theory of organizing and communicating in the postindustrial economy.

机译：迈向在后工业经济中进行组织和交流的扎根理论。

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摘要

This dissertation is a qualitative research effort to build a grounded theory of organizing in a postindustrial environment. To aid in this theory building, organizations considered innovative in either configuration, use of technology, or in their ability to provide service to clients were selected.;The primary source of data was in-depth interviews with organizational members. Between twelve and twenty interviews were conducted in each of the four organizations participating in this study. Observational data was collected in the two smallest organizations, in order to complement the interview data. For all four organizations, archival data--newspaper clippings, web-pages, promotional and published material--were included in the analysis, to further supplement the interview data.;The analysis focused on four central themes pertinent to organizing in the postindustrial economy. (1) The role of Trust: A theoretical definition of trust is presented. Second, trust in the relationship with clients is explored, as well as the role of trust within an organization and between an organization and its partners. (2) The role of Communication: The discussion explores the communicative mode of organizations and it's implications for organizing in various settings. The analysis also focuses on the range and the sophistication level of communication media use and its implications for servicing clients. (3) The use of Information and Communication Technologies: The analysis of information and communication technology (ICT) use focuses on two areas: First, the practices involving the use of ICT in service delivery; Second, the practices involving the use of ICT in service production. (4) The permeability of organizational boundaries: The analysis of the permeability of boundaries focuses on two key areas. One is the increasing permeability of boundaries between companies and their clients. The other is the increasing permeability of boundaries both within companies and between companies working together to provide services to clients.;This dissertation presents a grounded theory of organizing in the postindustrial environment. This theory, based on the qualitative analysis of the data, takes the form of a set of propositions, suitable for empirical testing.
机译：本论文是在后工业环境中建立扎根的组织理论的定性研究工作。为了帮助建立该理论，选择了在配置，技术使用或向客户提供服务能力方面被认为具有创新性的组织。主要数据来源是与组织成员的深入访谈。参与这项研究的四个组织分别进行了十二到二十次访谈。为了补充访谈数据，在两个最小的组织中收集了观察数据。对于所有四个组织，分析数据中都包含档案数据-剪报，网页，促销材料和已出版材料-以进一步补充访谈数据;该分析重点关注与后工业经济组织相关的四个中心主题。 （1）信任的作用：提出了信任的理论定义。其次，探讨了对与客户关系的信任，以及组织内部以及组织与其合作伙伴之间信任的作用。 （2）交流的作用：讨论探讨组织的交流模式及其对在各种情况下进行组织的意义。该分析还着眼于通信媒体使用的范围和复杂程度及其对服务客户的影响。 （3）信息和通信技术的使用：信息和通信技术（ICT）使用的分析着重于两个领域：第一，在服务提供中涉及使用ICT的实践；第二，涉及在服务生产中使用信息通信技术的做法。 （4）组织边界的渗透性：边界渗透性的分析集中在两个关键领域。一是公司与其客户之间的界限日益渗透。二是公司内部以及共同为客户提供服务的公司之间边界的渗透性不断提高。本文提出了一种在工业后环境中扎根的组织理论。该理论基于对数据的定性分析，采取适合于经验检验的一组命题的形式。

著录项

  • 作者

    Saetre, Alf Steinar.;

  • 作者单位

    The University of Texas at Austin.;

  • 授予单位 The University of Texas at Austin.;
  • 学科 Speech Communication.;Business Administration Management.
  • 学位 Ph.D.
  • 年度 1997
  • 页码 409 p.
  • 总页数 409
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类
  • 关键词

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