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Team training, teamwork and team performance: Role of advanced technology for team training in the aircraft maintenance environment.

机译：团队培训，团队合作和团队绩效：先进技术在飞机维护环境中进行团队培训的作用。

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摘要

Research on civil aircraft inspection and maintenance has shown the importance of teamwork in completing aircraft inspection/maintenance tasks. Training has been identified as one of the primary intervention strategies in improving team performance. Moreover, if training is to be successful, it is clear that we need to provide aircraft maintenance technicians (AMTs) with training tools to help enhance their team skills and improve team performance within the aircraft inspection/maintenance environment. In response to this need, this research looked at the role of team training and specifically that of advanced technology for team training in enhancing team performance. As part of the effort which examined the application of advanced technology to team training, a computer based team training software--Aircraft Maintenance Team Training Software (AMTT)--was developed.;A controlled study was conducted to evaluate the effectiveness of advanced technology for team training. The study was conducted in two phases: the instructional phase, wherein 18 subjects received training through the AMTT software (CBT), and the remaining 18 subjects received training using a traditional instructor-based (IBT) equivalent team training program. In the evaluation phase, the subjects were divided into three member teams and the performance of teams was evaluated as they completed a routine and a non-routine maintenance task. Analyses of the results showed that the type of training delivery system (IBT and CBT) did not have a significant effect on the acquisition and application of team skills. Scores for both groups were high and comparable. In addition, there were no significant differences between IBT and CBT delivery systems in terms of user satisfaction. Both the training delivery systems reported a high level of user satisfaction on general usability issues as well as training specific usability issues. As a result of comparable scores on post training teams skills knowledge tests, subjective satisfaction questionnaires, self-evaluation and instructor's evaluation on the application of team skills, and the performance of the teams on the maintenance tasks, it was clear that the AMTT software was as effective in delivering team training instruction as IBT.
机译：对民用飞机检查和维护的研究表明，团队合作对于完成飞机检查/维护任务的重要性。培训被确定为提高团队绩效的主要干预策略之一。此外，如果要使培训成功，显然我们需要向飞机维修技术人员（AMT）提供培训工具，以帮助他们提高团队技能并在飞机检查/维护环境中提高团队绩效。为了满足这种需求，本研究着眼于团队培训的作用，特别是针对团队培训的先进技术在增强团队绩效方面的作用。作为研究先进技术在团队训练中应用的工作的一部分，开发了基于计算机的团队训练软件-飞机维修团队训练软件（AMTT）。进行了一项受控研究，以评估先进技术的有效性进行团队训练。该研究分两个阶段进行：教学阶段，其中18名受试者通过AMTT软件（CBT）接受了培训，其余18名受试者使用传统的基于教练员（IBT）的同等团队训练计划进行了培训。在评估阶段，将受试者分为三个成员团队，并在完成例行和非例行维护任务时评估团队的绩效。对结果的分析表明，培训交付系统的类型（IBT和CBT）对团队技能的获取和应用没有显着影响。两组的得分都很高并且具有可比性。此外，就用户满意度而言，IBT和CBT交付系统之间没有显着差异。两种培训交付系统都报告了用户对一般可用性问题以及培训特定可用性问题的高度满意度。由于在培训后的团队技能知识测验，主观满意度问卷调查，自我评估和教练对团队技能应用的评估以及团队在维护任务上的表现等方面的得分相当，结果很明显，AMTT软件是与IBT一样有效地提供团队培训指导。

著录项

  • 作者

    Kraus, David Charles.;

  • 作者单位

    Clemson University.;

  • 授予单位 Clemson University.;
  • 学科 Industrial engineering.;Occupational psychology.
  • 学位 Ph.D.
  • 年度 1996
  • 页码 268 p.
  • 总页数 268
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类
  • 关键词

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