Effective resource management requires tools and decision aides to help determine users' needs and appropriate assignment. The goal of this research was to design, implement, and test technological tools that, even in a dynamic environment, effectively support the matching of users and resources. The context of the investigation is the Information Center, the structure used to manage and control the computing resources demanded by end users. The major contributions of the research lie in two areas: (1) the development and use of a knowledge acquisition called Resource Attribute Charts (RAC), which allow for the structured definition of the resources managed by the IC, and (2) the design, implementation, validation, and verification of the transportability of Information Center Expert, a system that supports the activities of the IC personnel. Prototyping, the system development methodology commonly used in software engineering, was used to design the general architecture of the knowledge acquisition tools, the knowledge maintenance tool, and the expert system itself. The knowledge acquisition tools, RAC, were used to build the knowledge base of ICE (Information Center Expert). ICE was installed at two corporate sites, its software recommendations were validated, and its transportability from one location to another was verified experimentally. The viability of a rule-based consultation system as a mechanism for bringing together knowledge about users, problems, and resources for the purpose of effective resource management was demonstrated.
展开▼
机译：有效的资源管理需要工具和决策助手来帮助确定用户的需求和适当的分配。这项研究的目的是设计，实施和测试即使在动态环境中也能有效支持用户和资源匹配的技术工具。调查的背景是信息中心，该中心用于管理和控制最终用户所需的计算资源。该研究的主要贡献在于两个领域：（1）开发和使用称为资源属性图（RAC）的知识获取，该知识获取允许对由IC管理的资源进行结构化定义，以及（2）设计，实施，确认和验证Information Center Expert的可运输性，Information Center Expert是一个支持IC人员活动的系统。原型设计是软件工程中常用的系统开发方法，用于设计知识获取工具，知识维护工具和专家系统本身的总体体系结构。知识获取工具RAC用于构建ICE（信息中心专家）的知识库。 ICE被安装在两个公司站点上，其软件建议已得到验证，并且从一个位置到另一个位置的可移植性已通过实验验证。展示了基于规则的咨询系统作为将用户，问题和资源的知识聚集在一起以进行有效资源管理的机制的可行性。
展开▼
