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首页> 外文学位 >THE RELATIONS BETWEEN AN INNOVATION STRATEGY AND SUCCESS OF TELECOMMUNICATIONS IMPLEMENTATION IN ORGANIZATIONS (OFFICE AUTOMATION, TELECOMMUNICATIONS MANAGEMENT, PRODUCTIVITY, PABX SYSTEMS, ELECTRONIC INFORMATION TECHNOLOGY, PRIVATE AUTOMATIC BRANCH EXCHANGE).
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THE RELATIONS BETWEEN AN INNOVATION STRATEGY AND SUCCESS OF TELECOMMUNICATIONS IMPLEMENTATION IN ORGANIZATIONS (OFFICE AUTOMATION, TELECOMMUNICATIONS MANAGEMENT, PRODUCTIVITY, PABX SYSTEMS, ELECTRONIC INFORMATION TECHNOLOGY, PRIVATE AUTOMATIC BRANCH EXCHANGE).

机译：创新战略与组织中电信实施的成功之间的关系（办公自动化，电信管理，生产率，PABX系统，电子信息技术，私人自动分支交换）。

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摘要

This study examined use of an innovation strategy by organizations implementing large telecommunications systems. It examined the relationship between strategy use and implementation success. The strategy consisted of seven variables described in the technological innovation and telecommunications literature. Implementation success was defined by the five implementation outcome objectives most often identified by telecommunications professionals. The study also investigated the role of telecommunications managers as implementation project leaders.; Sixteen companies in Northern and Southern California composed the sample for this study. Data were provided by 439 office workers and 16 telecommunications mangers from these organizations. Names of participating companies were obtained from telecommunications manufacturers, vendors, and professional associations.; Two different surveys were designed for this investigation. One was administered to telecommunications managers in private interviews. The other was self-administered by office workers. The manager's survey was used to identify managers' qualifications and administrative procedures followed in purchasing and implementing systems. Questions concerned the seven strategy variables: senior management support, organizational goal clarity, use of a communications audit, user participation in systems design, user education and training, provision for cost control measures, and use of feedback. Questions also addressed two outcome variables: system cost effectiveness and management control of system use. The office worker's survey was used to assess the other three outcome variables: worker use of system features, satisfaction with the technology, and perceptions of system efficiency.; Multiple regression analysis was used to establish the relationship between strategy use and implementation success. Six of the seven strategy variables were found to be positively related to implementation success. This finding supports evidence cited in the literature that the innovative effort significantly influences implementation success. It provides evidence that these particular variables are key elements of an effective telecommunications implementation strategy.; Pearson correlation coefficients were employed to test relationships between management qualifications and successful use of implementation strategies. Significant positive correlations were obtained for several relationships.; The discussion of results focused on the two strongest predictors of each of the five outcome variables. Recommendations were made for planning successful implementation strategies and preparing telecommunications professionals for their expanding management role.
机译：这项研究研究了实施大型电信系统的组织对创新策略的使用。它研究了战略使用与实施成功之间的关系。该策略由技术创新和电信文献中描述的七个变量组成。实施成功由电信专业人员最常确定的五个实施成果目标来定义。该研究还调查了电信管理者作为实施项目负责人的作用。北加州和南加州的16家公司组成了本研究的样本。这些组织的439名办公室工作人员和16名电信管理人员提供了数据。参与公司的名称是从电信制造商，供应商和专业协会获得的。为此调查设计了两个不同的调查。在一次私人采访中，其中一名被管理给电信经理。另一个是由上班族自行管理。经理的调查用于确定在购买和实施系统时遵循的经理资格和行政程序。问题涉及七个战略变量：高级管理人员的支持，组织目标的明确性，沟通审核的使用，用户对系统设计的参与，用户的教育和培训，成本控制措施的提供以及反馈的使用。问题还涉及两个结果变量：系统成本效益和系统使用的管理控制。办公室工作人员的调查用于评估其他三个结果变量：工作人员对系统功能的使用，对技术的满意度以及对系统效率的看法。多元回归分析用于建立策略使用与实施成功之间的关系。发现七个战略变量中的六个与实施成功成正相关。这一发现支持了文献中引用的证据，即创新努力会极大地影响实施成功。它提供了证据，这些特殊变量是有效的电信实施策略的关键要素。皮尔逊相关系数用于测试管理资格与实施策略成功使用之间的关系。对于几种关系获得了显着的正相关。结果讨论着重于五个结果变量中每个变量的两个最强预测因子。提出了一些建议，以规划成功的实施策略并为电信专业人员准备其不断扩大的管理角色。

著录项

  • 作者

    KANDER, SHARON LEE.;

  • 作者单位

    The Claremont Graduate University.;

  • 授予单位 The Claremont Graduate University.;
  • 学科 Psychology Industrial.
  • 学位 Ph.D.
  • 年度 1985
  • 页码 237 p.
  • 总页数 237
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类 工业心理学;
  • 关键词

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