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Best practices in the field of performance management: A Delphi study

机译：绩效管理领域的最佳实践：Delphi研究

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摘要

Performance management is a process managers use to set expectations, measure and review results, and reward performance, with the goal of ultimately improving organizational success (Singh, 2012). The gap in literature about performance management systems addressed in the present study was the lack of consistency in the performance management practices considered best to implement into a system. The inconsistency in performance management constructs has led to ineffective employee performance systems (Pulakos & O'Leary, 2011). This study explored the best practices within performance management through a qualitative, Delphi design. Data collected over three rounds of electronic surveys, through the opinion and experience of 27 experts in the field of performance management, determined consensus of 15 top best practices in the field of performance management. Practices were coded into seven different categories: goal setting, measurement and evaluation, feedback, performance appraisal, motivation, training, and attitude, culture, and leadership. A main finding of the study was that experts agreed what actionable practices must be included in the performance management process was more important than the specificity of how the practices were completed. The top three best practices identified by the expert panel were (1) expectations must be clearly identified and communicated to employees, (2) leaders must show engagement and support of the performance management framework in order for employees to be engaged, and (3) the right performance metrics need to be established for evaluation. The best practice listing should be seen as necessary, actionable practices that performance management systems incorporate to attain more consistent results.
机译：绩效管理是经理用来设定期望，衡量和审查结果以及奖励绩效的过程，目的是最终提高组织的成功率（Singh，2012）。本研究中有关绩效管理系统的文献中的空白是，绩效管理实践缺乏一致性，而绩效管理实践被认为最适合实施到系统中。绩效管理架构的不一致导致员工绩效体系无效（Pulakos＆O'Leary，2011）。这项研究通过定性的Delphi设计探索了绩效管理中的最佳实践。经过三轮电子调查收集的数据，通过绩效管理领域的27位专家的意见和经验，确定了绩效管理领域15个最佳实践的共识。实践被编码为七个不同的类别：目标设定，度量和评估，反馈，绩效评估，动机，培训以及态度，文化和领导力。该研究的主要发现是，专家们认为，绩效管理过程中必须包括哪些可行的实践，而不是如何完成实践的特殊性。专家组确定的三大最佳实践是：（1）必须明确确定期望并将其传达给员工；（2）领导者必须表现出对绩效管理框架的参与和支持，以使员工参与其中；（3）需要建立正确的绩效指标进行评估。最佳实践清单应被视为绩效管理系统采用的必要且可行的实践，以获得更一致的结果。

著录项

  • 作者

    Davis, Brittney.;

  • 作者单位

    The University of the Rockies.;

  • 授予单位 The University of the Rockies.;
  • 学科 Occupational psychology.;Behavioral psychology.;Psychology.
  • 学位 Psy.D.
  • 年度 2015
  • 页码 148 p.
  • 总页数 148
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类
  • 关键词

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