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Stakeholder Collaboration Strategies in the Hawaii Tourism Industry

机译：夏威夷旅游业的利益相关者合作策略

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摘要

Travel and tourism are concepts that date back to 3000 B.C. with globalization extending possibilities of travel to people across the world. Addressing stakeholder concerns is especially important in promoting the development of sustainable tourism contributing to the protection of Earth's natural resources and long-term sustainability of tourism businesses through collaboration and participation. This qualitative case study incorporated a strategic stakeholder management framework, focusing on exploring strategies that Hawaii tourism industry leaders use for increasing stakeholder participation in sustainable tourism development. The population consisted of individuals across 6 categories of Hawaii tourism industry stakeholders identified as visitors, residents, government or public servants, representatives of academic institutions, tourism business owners, and special interest groups. Data triangulation occurred through semistructured interviews of 10 participants, comprehensive review of archival data and government statistical data, and organizational documents. Data analysis included both manual and multiple systemic coding for each sources of data. Three thematic strategies emerged: establishing relationship management, consistent and effective communication, and partnership programs with a variety of stakeholders. Within establishing relationship management, participants articulated conflict resolution as the most critical and challenging aspect to successful stakeholder collaboration strategies. This research has implications for social change by offering enhancement to relationships necessary to develop sustainable tourism options, ultimately bolstering the local economy while fostering protection of natural and cultural resources.
机译：旅行和旅游业的概念可以追溯到公元前3000年。全球化将旅行的可能性扩展到世界各地的人们。解决利益相关者的关注对于促进可持续旅游业的发展特别重要，这有助于通过合作和参与来保护地球的自然资源和旅游业的长期可持续性。该定性案例研究纳入了战略性利益相关者管理框架，重点在于探索夏威夷旅游业领导人用来增加利益相关者对可持续旅游业发展的战略。人口包括来自夏威夷旅游业6类利益相关者的个人，这些利益相关者包括游客，居民，政府或公务员，学术机构代表，旅游企业主和特殊利益集团。通过对10位参与者的半结构化访谈，对档案数据和政府统计数据以及组织文档的全面审查来进行数据三角测量。数据分析包括针对每种数据源的手动编码和多种系统编码。出现了三个主题策略：建立关系管理，始终如一的有效沟通以及与各种利益相关者的伙伴关系计划。在建立关系管理过程中，参与者明确指出解决冲突是成功的利益相关者协作策略最关键和最具挑战性的方面。这项研究通过增强发展可持续旅游业选择所必需的关系，最终促进了当地经济，同时促进了对自然和文化资源的保护，对社会变革产生了影响。

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  • 作者

    Ka'ehu, Catherine E.;

  • 作者单位

    Walden University.;

  • 授予单位 Walden University.;
  • 学科 Management.;Sustainability.;Organization theory.
  • 学位 D.B.A.
  • 年度 2018
  • 页码 124 p.
  • 总页数 124
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类 建筑科学;
  • 关键词

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