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Hoteliers' Perceptions of Sustainable Practices on Small Hotel Optimization: A Phenomenology Inquiry

机译：旅馆业者对小旅馆优化可持续实践的看法：一种现象学研究

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摘要

The management practices of the hotel industry are under scrutiny for having an adverse impact on the environment. This study addressed the problem that hoteliers in Jamaica only focus on foreign exchange earnings and job creation, rather than on sustainable development in their operations. There is a lack of research on small hoteliers' integration of sustainable practices in their operations. The purpose of this phenomenological study was to explore and understand the lived experiences of 8 small hotel managers on the effect sustainable practices have on small hotel optimization. The conceptual framework consisted of stakeholder theory and corporate social responsibility. Focusing on small hoteliers' perceptions of sustainable practices, the research questions addressed managers' efforts in preserving the local heritage, maintaining the economic and environment and identifying the challenges. The phenomenological design included 8 small hotel managers who participated in telephone, email and Skype unstructured interviews. The data analysis involved transcribing and coding unstructured interviews which resulted in the emergence of 14 themes and 101 subcategories. Results revealed that successful sustainable practices include providing education on the history, culture, and heritage and respecting the environment. The analysis from the transcripts showed that high cost was one of the primary factors for the lack of sustainable practices in small hotels. The findings also showed that there was a need for government assistance in providing funding and education on the benefits of sustainable practices and development. This study could contribute to new and existing hoteliers, government policymakers and business leaders in sustainable strategic planning and development.
机译：旅馆业的管理实践正在受到审查，因为它们对环境有不利影响。这项研究解决了一个问题，即牙买加的酒店经营者仅关注外汇收入和创造就业机会，而不是业务运营中的可持续发展。缺乏关于小旅馆经营者在其运营中整合可持续实践的研究。这项现象学研究的目的是探索和了解8家小型酒店管理者的生活经验，这些经验涉及可持续实践对小型酒店优化的影响。概念框架由利益相关者理论和企业社会责任组成。研究问题着眼于小旅馆经营者对可持续做法的看法，研究对象是管理者在保护当地遗产，维护经济和环境以及查明挑战方面所做的努力。现象学设计包括8位小型酒店经理，他们参加了电话，电子邮件和Skype非结构化访谈。数据分析涉及转录和编码非结构化访谈，导致出现了14个主题和101个子类别。结果表明，成功的可持续实践包括提供有关历史，文化和遗产的教育，以及尊重环境。笔录中的分析表明，高成本是小旅馆缺乏可持续实践的主要因素之一。调查结果还表明，在提供有关可持续做法和发展的收益的资金和教育方面，需要政府的援助。这项研究可以为新的和现有的酒店业者，政府政策制定者和商业领袖提供可持续战略规划和发展的帮助。

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  • 作者

    Rowe, Keneika.;

  • 作者单位

    Walden University.;

  • 授予单位 Walden University.;
  • 学科 Management.;Business administration.;Occupational psychology.;Sustainability.;Recreation.
  • 学位 Ph.D.
  • 年度 2018
  • 页码 181 p.
  • 总页数 181
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类 建筑科学;
  • 关键词

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