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From librarian to proficient manager: The journey of public library front-line managers.

机译：从图书馆员到熟练的管理人员：公共图书馆一线管理人员的旅程。

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摘要

This study of the transition of public librarians to front-line managers and how they build proficient knowledge, skills, and behaviors describes the context in which the managers learn, adapt, and grow as well as their internal analyses and syntheses that led to observable and demonstrable actions and serves as a critical foundational step in public library management research that does not currently exist. As a qualitative descriptive case study with embedded subunits, this research was designed to unpack the steps participants took in learning to become managers, as well as how they interacted with colleagues and the organization to become proficient.;The case study involved twenty-one participants from a population of 30 managers at the Carnegie Library of Pittsburgh and was conducted in two phases. In phase one, participants responded to three structured diary entries; in phase two, the researcher conducted two in-depth interviews with ten participants chosen from phase one. Diary entries and interview transcripts were coded using Descriptive Coding as well as Provisional Coding based on two business studies. Hill's Becoming a Manager and McCall, Lombardo, and Morrison's Lessons of Experience provided a conceptual framework; the study findings, however, revealed two important differences: managers universally expressed pride, love of job, and service to others and affirmed the community's role as a motivating factor.;The primary outcome of the study was the profiles created of the ten in-depth interviewees describing their journeys from librarian to proficient manager. The narratives and data reveal that gaining knowledge, skills, and behaviors to become a proficient manager is multifaceted and complex. While there were an array of answers as unique as the individuals who participated, there were some similarities: observing and identifying models (former bosses, current supervisors, administrators, or peers), capitalizing on and learning from previous experiences, and actively working to become proficient particularly in areas that are personally difficult.;The uniqueness of this study is that it provides one of the first glimpses into the day-today nature of the complexity of the public library environment in which managers must learn to operate successfully.
机译：这项关于公共图书馆员向一线管理人员过渡以及他们如何建立熟练的知识，技能和行为的研究描述了管理人员学习，适应和成长的环境，以及他们的内部分析和综合导致了可观察和可证明的行动，是目前尚不存在的公共图书馆管理研究的关键基础步骤。作为带有嵌入式子单元的定性描述性案例研究，本研究旨在揭示参与者学习成为经理的步骤以及他们如何与同事和组织进行互动以变得精通。该案例研究涉及21名参与者匹兹堡卡内基图书馆的30名管理人员从中分了两个阶段。在第一阶段，参与者回答了三个结构化日记条目；在第二阶段，研究人员对从第一阶段中选出的十名参与者进行了两次深度访谈。基于两个商业研究，使用描述性编码和临时编码对日记条目和访谈记录进行编码。希尔成为经理人，麦考尔，伦巴多和莫里森的经验教训提供了一个概念框架。然而，研究结果揭示了两个重要的差异：管理者普遍表达了自豪感，热爱工作和对他人的服务，并肯定了社区作为激励因素的作用。研究的主要结果是创建了十个深入的受访者描述了他们从馆员到熟练的经理的旅程。叙述和数据表明，获得知识，技能和行为以成为熟练的管理者是多方面且复杂的。尽管存在与参与人员一样独特的答案，但也存在一些相似之处：观察和识别模型（前老板，现任主管，行政人员或同事），从以前的经验中汲取经验教训，并积极努力成为这项研究的独特之处在于，它首次揭示了公共图书馆环境的复杂性的日常本质，管理人员必须在其中学习成功的运作方法。

著录项

  • 作者

    Leininger, Michele A.;

  • 作者单位

    University of Pittsburgh.;

  • 授予单位 University of Pittsburgh.;
  • 学科 Library Science.;Business Administration Management.;Sociology Organizational.
  • 学位 Ph.D.
  • 年度 2014
  • 页码 408 p.
  • 总页数 408
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类
  • 关键词

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