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Humor, Small Talk, and the Construction of Identity and Power in Workplace Instant Messaging.

机译：幽默，闲聊以及工作场所即时消息传递中的身份和力量构建。

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摘要

Workplace discourse analysis and computer-mediated discourse analysis have gathered momentum in the broad field of applied linguistics, but analysts have rarely empirically studied workplace discourse and computer-mediated communication simultaneously from a socio-constructionist perspective. Studies of the former have tended to explore face-to-face workplace interaction in non-Asian settings, while studies of the latter have centered on interpersonal and public communication contexts. However, the reality is that the use of digital devices, especially instant messengers, has become a trend in backstage communication in the workplace, including the small-sized enterprises in Sino-settings. This research hence aims to explore how the professionals in three Hong Kong white-collar organizations interact in Windows Live Messenger, Tencent QQ, and Facebook Chat for various transactional and relational purposes. Drawing upon Etienne Wenger's Communities of Practice framework (1998) and James Gee's model of discourse analysis (2011), the study analyzes the participants' instant messaging chat logs supplemented with interview data, especially concentrating on how their humor and small talk took place functionally and creatively in such a computer-mediated work environment. Results indicate that these discursive strategies contain many fundamental features of Netspeak (e.g., the use of emoticons, non-standardized punctuation) that differentiate themselves from the counterparts in face-to-face settings, and that these speech events co-occur with the utilization of the general and specific instant messenger interfaces. The computer-mediated humor and small talk instances also activate various new dimensions to the reform of identity and the negotiation of power in the workplace. Further discussions reveal that these phenomena have facilitated sheer discourse processes in workplace communication, including the tendency to relational talk vis-a-vis business talk, the circulation of intertextual and multimodal meanings, the regression of social etiquette, the emergence of heteroglossic identity, and the amplification of individual intellectuality, linguistic competency, abilities of information access, and skills of information technology. It is concluded that humor and small talk in workplace instant messaging are socio-computational products of national cultural preferences, community norms, colleagues' personal experience and preference of usage, and that they are informal, interpersonal, multidimensional tools for achieving organizational goals in the long run. It is also argued that the gendered and colloquial, individual and professional characteristics of humor and small talk in workplace instant messaging normally coalesce a fluctuating state of turbulence of workplace identity, and that the discursive strategies often visualize and symbolize the intellectual capital and personal aptitudes for controlling technology of a colleague. This dissertation not only provides insight into workplace discourse analysis and computer-mediated discourse analysis, but also projects novel knowledge, viewpoints, and implications to white-collar practitioners in Hong Kong, if not other career fields and societies.
机译：工作场所话语分析和计算机介导的话语分析在应用语言学的广泛领域中积聚了动力，但是分析人员很少从社会建构主义的角度同时对工作场所话语和计算机介导的传播进行实证研究。前者的研究倾向于在非亚洲环境中探索面对面的工作场所互动，而后者的研究则以人际和公共交流为背景。但是，现实情况是，数字设备（尤其是即时通讯程序）的使用已经成为工作场所中后台通信的一种趋势，其中包括中国环境中的小型企业。因此，本研究旨在探讨三个香港白领组织的专业人员如何在Windows Live Messenger，腾讯QQ和Facebook Chat中进行交互，以实现各种交易和关系目的。该研究借鉴了Etienne Wenger的“实践社区”框架（1998）和James Gee的话语分析模型（2011），分析了参与者的即时消息聊天记录，并补充了访谈数据，尤其着重于他们的幽默和闲谈是如何进行的，以及在这种计算机介导的工作环境中创造性地工作。结果表明，这些话语策略包含Netspeak的许多基本特征（例如，表情符号的使用，非标准化的标点符号），使其在面对面设置中与其他语言区别开来，并且这些语音事件与使用情况同时发生常规即时通讯程序接口和特定即时通讯程序接口。计算机介导的幽默和闲聊实例还激活了身份改革和工作场所权力谈判的各种新维度。进一步的讨论表明，这些现象促进了工作场所交流中纯粹的话语过程，包括相对于商务对话的相对性对话倾向，互文性和多模式意义的传播，社会礼节的消退，异质身份的出现以及个人知识，语言能力，信息访问能力和信息技术技能的增强。结论是，工作场所即时消息中的幽默和闲聊是具有国家文化偏好，社区规范，同事的个人经验和使用偏好的社会计算产品，并且它们是实现组织目标的非正式，人际关系，多维工具。长跑。也有人认为，工作场所即时消息中的幽默和闲聊的性别和口语性，个人和专业特征通常会融合工作场所身份动荡的波动状态，并且话语策略经常形象化并象征着智力资本和个人才能。同事的控制技术。本文不仅为工作场所话语分析和计算机介导的话语分析提供了见识，而且还为香港的白领从业者（如果不是其他职业领域和社会）提供了新颖的知识，观点和启示。

著录项

  • 作者

    Mak, Chun Nam.;

  • 作者单位

    The Chinese University of Hong Kong (Hong Kong).;

  • 授予单位 The Chinese University of Hong Kong (Hong Kong).;
  • 学科 Sociolinguistics.;Multimedia communications.;Communication.;Linguistics.
  • 学位 Ph.D.
  • 年度 2014
  • 页码 337 p.
  • 总页数 337
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类
  • 关键词

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