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Employee Attitudes on Corporate Social Responsibility at the Frontline Level of an Energy Transportation Company.

机译：员工在能源运输公司一线对企业社会责任的态度。

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摘要

Corporate social responsibility (CSR) reflects the commitment businesses voluntarily undertake to integrate ethical behaviors and societal matters within their operating contexts, decision-making processes, strategies and corporate values while simultaneously maximizing economic objectives.;As large firms embrace and integrate the principles of CSR into their business practices, company personnel will likely be expected to show actions that are linked to conveyed corporate values and related policies. This words-to-action progression, an inevitability when mainstreaming a concept, will heighten credibility and perceived CSR commitment amongst the relevant stakeholders of the corporation. It also presents the firm with an opportunity to heighten the alignment between corporate values and personal attitudes of its employees, which can be beneficial from an attraction and retention point of view.;To enhance the likelihood that employees at the frontline level will accept these principles and become engaged with these values, it is important to quantify and understand their attitudes towards the social responsibility construct itself. It is also relevant to examine whether certain workplace factors and individual characteristics may impact their viewpoints.;This research study evaluated whether the variables of work climate perception, education level, and age directly influenced one's corporate social responsibility perspective. The research method selected to gather data was the survey approach, which used a structured questionnaire. The developed survey was based to a large extent on existing instruments available in literature. One type of survey was used for workplace climate perceptions and a second type was used for CSR attitudes (orientation). Demographic information was also collected within the survey.;A case study is presented, which is based on a survey of frontline personnel employed by a North American energy transportation company (Enbridge Inc.). Survey development is described, analysis methods are explained, and results are presented with statistical measures to verify hypotheses related to the CSR attitudes of employees.;The implications of the findings are discussed from a business strategy perspective, along with the limitations of the study and suggestions for future research.
机译：企业社会责任（CSR）反映了企业自愿承诺在其经营环境，决策流程，战略和企业价值内融合道德行为和社会事务，同时最大化经济目标的承诺。在其业务实践中，公司人员可能会表现出与传达的公司价值观和相关政策相关的行动。从行动到行动，这是将概念主流化时的必然趋势，它将提高公司相关利益相关者的信誉和对企业社会责任的承诺。它还为公司提供了提高公司价值观与员工个人态度之间契合度的机会，这从吸引和挽留的角度来看可能是有益的。；增加一线员工接受这些原则的可能性要融入这些价值观，量化并了解他们对社会责任建构本身的态度就很重要。研究某些工作场所因素和个人特征是否会影响他们的观点也很重要。本研究评估了工作氛围的看法，教育水平和年龄的变量是否直接影响了企业的社会责任观。选择收集数据的研究方法是调查方法，该方法使用结构化问卷。开展的调查在很大程度上是基于文献中现有的手段。一种类型的调查用于工作场所的气候感知，另一种类型的调查用于企业社会责任的态度（方向）。调查还收集了人口统计信息。提出了一个案例研究，该案例研究是基于对北美能源运输公司（Enbridge Inc.）雇用的前线人员的调查。描述调查的发展，分析的方法以及结果的统计方法，以验证与员工的CSR态度有关的假设。从业务战略的角度讨论调查结果的含义，以及研究的局限性对未来研究的建议。

著录项

  • 作者

    Michailides, Theophilos Peter.;

  • 作者单位

    University of Alberta (Canada).;

  • 授予单位 University of Alberta (Canada).;
  • 学科 Mechanical engineering.
  • 学位 Ph.D.
  • 年度 2014
  • 页码 0 p.
  • 总页数
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类 老年病学;
  • 关键词

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