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首页> 外文学位 >'What's the problem?' Developing a model of problem recognition in an operational distributed work environment.
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'What's the problem?' Developing a model of problem recognition in an operational distributed work environment.

机译：“有什么问题？”在可操作的分布式工作环境中开发问题识别模型。

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摘要

In this dissertation I study operational problem processes in a distributed work environment. I am particularly interested in how geographically distributed groups recognize problem situations.;Given my interest in the process of problem recognition, I have adopted a qualitative, exploratory, empirical perspective. For data collection, I worked with the US Navy's logistics group to design and run 66 simulated logistics scenarios in a distributed (ship and shore) setting. These scenarios allow detailed analysis of the sense making and interaction processes used by the professionals in their roles.;I synthesize two theoretical frameworks into a general model of operational problem recognition. Data-Frame Theory (DFT) is a cognitive descriptive theory of sensemaking in professional, real-time operational decision situations. Strauss's Theory of Action is a relational theory used as a basis for analyzing work interactions. The two frameworks complement each other in a distributed setting, as all distributed problem recognition requires both cognitive sensemaking and interactions across at least two locations to come to a coherent description of a problem.;Key contributions include: (1) highlighting the importance of a problem-based perspective on routine distributed work, and improving the understanding of distributed problem recognition processes; (2) creating the Distributed Work Display and related methods to support analysis of distributed processes; (3) creating a theoretical framework integrating both a cognitive and relationally based perspective on distributed problem recognition; and (4) providing a model to be used in the design of systems and processes to support distributed operational problem recognition, and ultimately, problem solving in practice.
机译：在本文中，我研究了分布式工作环境中的操作问题过程。我对地理上分散的群体如何识别问题情况特别感兴趣。;鉴于对问题识别过程的兴趣，我采用了定性，探索性，经验性的观点。对于数据收集，我与美国海军后勤小组合作，在分布式（船舶和岸上）环境中设计和运行了66种模拟后勤方案。这些方案允许对专业人员在其角色中使用的意义和互动过程进行详细分析。我将两个理论框架综合为操作问题识别的通用模型。数据框架理论（DFT）是在专业，实时操作决策情况下的意义描述的认知描述理论。施特劳斯的行动理论是一种关系理论，被用作分析工作互动的基础。这两种框架在分布式环境中是相辅相成的，因为所有分布式问题识别都需要认知意识和至少两个位置之间的相互作用才能对问题进行连贯的描述。主要贡献包括：（1）强调一个问题的重要性。基于问题的角度看待日常的分布式工作，并增进对分布式问题识别过程的理解； （2）创建分布式工作展示和相关方法以支持对分布式过程的分析； （3）建立一个理论框架，将关于分布式问题识别的认知和基于关系的观点相结合； （4）提供用于系统和流程设计的模型，以支持分布式操作问题识别，并最终支持实践中的问题解决。

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  • 作者

    Quaadgras, Annemarie Lisette.;

  • 作者单位

    Boston University.;

  • 授予单位 Boston University.;
  • 学科 Business Administration Management.;Military Studies.;Sociology General.;Psychology Cognitive.
  • 学位 D.M.A.
  • 年度 2009
  • 页码 181 p.
  • 总页数 181
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类 贸易经济;社会学;心理学;
  • 关键词

  • 入库时间 2022-08-17 11:38:25

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