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Increasing efficacy of emergency departments through systems analysis of enterprise architecture: Mitigating the impact of technological change.

机译:通过对企业体系结构的系统分析来提高急诊部门的效率:减轻技术变革的影响。

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摘要

The effects of a technological change can have a significant impact on the individuals in an organization. Since this impact can have adverse affects on the organization as a whole, it is important to mitigate the effects of a technological change throughout the entire technology project life-cycle. Mitigation techniques are intended to attenuate, or even eliminate, negative responses (individual or organizational) to technological change. That is, they lessen the severity of spontaneous or emergent negative behaviors that may be experienced during a technology change. Mitigation techniques include methods or processes for managing change as part of the overall technology implementation. Many of these techniques already exist. This research has categorized existing techniques as leadership support, communication, training and education, and end-user involvement.;This research identified groups undergoing a technological change and examined the benefit, if any, to organizations proactively applying mitigation techniques rather than passively or reactively applying them. Results of this research indicate that some mitigation techniques are indeed more effective than others, depending on the situation. Furthermore, organizations can derive additional benefits simply by the way the mitigation techniques are applied. To quantitatively evaluate benefits, data acquired was used to link the mitigation techniques and their application to learning rates. For example, organizations experience higher learning rates, which translate directly to faster rates of adoption, for a new technology when individuals are proactively engaged particularly through the mitigation technique of end user involvement.
机译:技术变革的影响可能对组织中的个人产生重大影响。由于这种影响可能会对整个组织产生不利影响,因此在整个技术项目生命周期中减轻技术变更的影响非常重要。缓解技术旨在减轻甚至消除对技术变革的负面反应(个人或组织)。也就是说,它们减轻了技术变更过程中可能发生的自发性或突发性负面行为的严重性。缓解技术包括作为整体技术实施的一部分来管理变更的方法或过程。这些技术中许多已经存在。这项研究将现有技术归类为领导支持,沟通,培训和教育以及最终用户参与。;该研究确定了正在经历技术变革的群体,并研究了主动应用缓解技术而非被动或被动地给组织带来的好处(如有)应用它们。这项研究的结果表明,根据情况,某些缓解技术的确比其他技术更有效。此外,组织可以简单地通过应用缓解技术来获得额外的收益。为了定量评估收益,使用获取的数据将缓解技术及其应用与学习率联系起来。例如,当个人特别是通过降低最终用户参与度的技术主动参与时,组织会体验到更高的学习率,这直接转化为采用新技术的更快的采用率。

著录项

  • 作者

    Magda, Beverly.;

  • 作者单位

    The George Washington University.;

  • 授予单位 The George Washington University.;
  • 学科 Business Administration Management.;Engineering System Science.;Information Science.
  • 学位 Ph.D.
  • 年度 2009
  • 页码 175 p.
  • 总页数 175
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类 贸易经济;信息与知识传播;系统科学;
  • 关键词

  • 入库时间 2022-08-17 11:38:30

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