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Use of a decision rights governance model for aid in the delivery of globally distributed information technology projects.

机译：使用决策权治理模型来协助交付全球分布的信息技术项目。

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摘要

The ability to deliver information technology (IT) services via globally distributed teams is fast becoming the norm in our constantly changing industry. Making globally distributed teams work cohesively on projects is a priority for most organizations. CIO's are urged to squeeze maximum productivity for significantly reduced IT dollars. Using technically proficient team members in second and third world nations, such as India, allows many companies to take advantage of a lower cost labor pool; hence the advent of offshoring of IT services. Opportunity and access to labor arbitrage does not come without its costs. Differences in time zone, culture, language, technology, infrastructure and technology pose formidable challenges to the management of distributed teams; one of the problems is in assigning decision rights.;Decision rights define who has the authority to decide and take action on a system without further approval. As a part of IT governance, decision rights are used to ensure that the right team members are empowered at the right time with the right degree of authority.;This thesis suggested a new model for oversight and governance of globally distributed teams. It was designed to meet the time zone, cultural and productivity challenges that plague the offshore IT service industry today.;The typical global model is made up of onshore and offshore team members. The research model introduced a new participant in the global IT services delivery process; a 'broker'. This mediator, referred to as a 'broker', was based in the United Kingdom. The broker owned the decision rights over quality for software projects that were outsourced to India; the results are then delivered to North American customers. The research collected and analyzed defect density rates to determine if there was any statistically significant difference in quality levels when assigning decision rights to the broker rather than leaving them with the offshore team. The research was able to conclude that that improved quality levels of software work products created in India was dependent upon the use of a UK-based broker.
机译：通过全球分布的团队提供信息技术（IT）服务的能力正在迅速成为我们不断变化的行业中的一种规范。对于大多数组织而言，使全球分布的团队在项目上保持凝聚力是首要任务。敦促CIO最大限度地提高生产力，以大幅降低IT成本。在印度等第二，第三世界国家使用技术精湛的团队成员，可使许多公司利用成本较低的劳动力。因此出现了IT服务外包的问世。机会和获得劳动套利的机会并非没有代价。时区，文化，语言，技术，基础架构和技术方面的差异对分布式团队的管理提出了严峻的挑战；问题之一是分配决策权。决策权定义了谁有权决定系统并在未经进一步批准的情况下对系统采取措施。作为IT治理的一部分，决策权用于确保在适当的时间以适当的权限授予适当的团队成员。；本文提出了一种新的模型，用于对全球分布的团队进行监督和治理。它旨在解决当今困扰离岸IT服务行业的时区，文化和生产力方面的挑战。;典型的全球模型由在岸和离岸团队成员组成。该研究模型在全球IT服务交付过程中引入了新的参与者。一个“经纪人”。该调解员被称为“经纪人”，总部设在英国。经纪人拥有外包给印度的软件项目质量的决策权；然后将结果交付给北美客户。该研究收集并分析了缺陷密度比率，以确定在将决策权分配给经纪人而不是将其留给离岸团队时，质量水平是否存在统计学上的显着差异。该研究得出的结论是，在印度创建的软件工作产品的质量水平提高取决于在英国的经纪人的使用。

著录项

  • 作者

    Kapfhammer, David M.;

  • 作者单位

    George Mason University.;

  • 授予单位 George Mason University.;
  • 学科 Business Administration Management.;Computer Science.;Information Technology.
  • 学位 Ph.D.
  • 年度 2009
  • 页码 197 p.
  • 总页数 197
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类
  • 关键词

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