目的 了解护士伦理气氛认知和服务行为的现状并分析两者的相关性.方法 采用伦理气氛认知量表与护士服务行为量表对598名临床护士进行调查.结果 护士伦理气氛认知总均分为(3.34±0.24)分；护士服务行为总均分为(3.64±0.34)分.回归分析显示,控制人口学变量后,伦理气氛认知可独立预测服务行为的38.2％,其进入回归方程的3个影响因素为法律规范型、关怀型及独立判断型.结论 医院管理者可营造良好的医院伦理气氛,改善护士服务行为,从而提高护理服务质量.%Objective To investigate nurses' perceived ethical climate and service behavior,and to analyze the relationships between them.Methods A total of 598 nurses were investigated with the Ethical Climate Questionnaire and Service Behavior Scale.Results The mean score of nurses' perceived ethical climate was 3.34±0.24.The mean score of service behavior was 3.64±0.34.Regression analysis showed that the factors of ethical climate including the legal norm,care,and independent judgment could independently explain 38.2％ of the total variance of nurses' service behaviors after controlling demographic variables.Conclusion Improving hospital ethical climate may play a significant role in raising levels of nurses' service behavior and improve the quality of nursing service.
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