首页> 中文期刊> 《经济世界:英文版》 >The 360-Degree Feedback Model as a Tool of Total Quality Management

The 360-Degree Feedback Model as a Tool of Total Quality Management

         

摘要

The 360-degree feedback,also known as“multifaceted feedback”,is a management tool,according to which an employee receives feedback(comments)from peers,subordinates,supervisors and in some cases may include external feedback such as customers,suppliers or other interested parties.It is a process of systematic data collection from many sources regarding the skills,abilities and behavior of employees.In most cases the subject of the feedback is a senior executive.In contrast to the traditional approach,this method collects information from a set of individuals who form a“circle”around the feeder,hence the name of the tool.

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