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'互联网+'智能交费四维管理体系构建

         

摘要

为适应电力改革和互联网技术发展新形势,满足广大居民客户便捷高效用电需要,国网冀北电力有限公司积极响应国家电网公司号召,大力推广智能缴费业务,全面深化"互联网+营销服务",按照国网公司加快推进"互联网+营销服务"应用工作的总体部署,以降低业务成本、提高工作效率,防范欠费风险、保障经营效益为目标,依托智能电能表覆盖和"互联网+"服务深化应用,以用电信息采集、实时费控等系统为平台,以线上电子渠道为等应用为载体,按照平等协商、自愿签约、服务升值的原则,大力推广智能交费业务,满足居民客户在线、灵活、互联服务需求,促进电费管理和服务方式变革,助力公司营销服务转型升级.%In order to adapt to the reform of electric power and the development of Internet technology, the new situation, to meet the majority of residential customers convenient and efficient electricity needs, China Hebei Electric Power Co. Ltd. a positive response to the national call Power Grid Corp, and vigorously promote the intelligent payment business, deepen the Internet plus marketing service ", according to the overall deployment of the State Grid Corporation to accelerate the Internet plus marketing the application of service work, to reduce business costs, improve work efficiency, to prevent the risk of arrears and ensure operating efficiency as the goal, relying on the smart meter coverage and" Internet plus "should be used to deepen the service, electricity information collection, real-time fee control system as a platform, the online electronic channels for applications such as carrier according to, equal consultation, voluntary service contract, the principle of appreciation, and vigorously promote the intelligent payment business, meet customers online, flexible and mutual residents Combined service demand, promote electricity fee management and service mode change, help the company's marketing service transformation and upgrading.

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