The author analyzed the current situation and problems of conflict management in the charge window service,then develops some effective measures of conflict management by conflict factors analysis.At last the author suggested settling conflicts rationally,advancing the strategies of conflict management and making up effective management measures to improve management quality of charge windows service.%在收费窗口服务管理中,运用冲突管理的理念,分析收费窗口冲突管理的现状及存在问题,通过对收费工作中冲突因素的识别和分析,引导合理的冲突,提高冲突管理的技巧,制定有效的冲突管理措施,提高窗口收费管理质量.
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