Through many years of exploration, the Knowledge Service Department （KSD） of the UK Defense Science and Technology Laboratory （DSTL） has developed a unique way of transforming its defense scientific and technological information service. KSD makes bold attempt to explore market-oriented reform and outsource document service, and its quality of service is assured via carefully specified service level agreement. At the same time, KSD makes great efforts in developing in-depth information service and on-the-spot specialist service, creating the hardware and software environment and learning culture suitable for employees, and building a knowledge service team which consists of information specialist, information scientist and knowledge agent.%英国国防科技研究院知识服务部经过多年的摸索，探索出一条独特的国防科技信息服务转型之路。它大胆尝试市场化改革，建立外包文献服务等业务，并通过规范细致的服务水平协议确保服务质量。与此同时，大力发展深度信息服务和现场专家服务，营造适于员工学习交流的软硬件环境和学习文化，培养了一批由信息专家、信息科学家和知识代理组成的知识服务队伍。
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