Structural Dimensions Analysis of Service Employees' Innovation Behavior Based on Structural Equation Model

李霞; 戴昌钧; 仲建兰

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Structural Dimensions Analysis of Service Employees' Innovation Behavior Based on Structural Equation Model

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In order to know about the essence of service employees' innovation behavior, the service employees' innovation behavior scale based on their unique characteristics is designed. Data were collected from high-star hospitalities. Through the issuance and the collection of questionnaires, the scale is verified to have good reliability and validity by SPSS software analysis. Meanwhile,the structural equation model( SEM) is suited for testing structural dimensions of service employees' innovation behavior. The results showed that service employees' innovation behavior could be decomposed into a four-dimensional structure,namely innovation orientation, ideas generation, innovation implementation and innovation practice. In addition,there are significant differences in service employees' innovation behavior about subjects' gender,position,education background and years of working.

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《东华大学学报：英文版》 |2015年第5期|887-894|共8页
作者
李霞; 戴昌钧; 仲建兰;
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作者单位

School of Management Studies;

Shanghai University of Engineering Science;

Glorious Sun School of Business and Management;

Donghua University;

Department of Management Science and Engineering;

Nanjing University of Science and Technology;

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原文格式 PDF
正文语种 chi
中图分类应用管理学;
关键词
innovation behavior; service employee; structural dimensions; structural equation model(SEM);

Structural Dimensions Analysis of Service Employees' Innovation Behavior Based on Structural Equation Model

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