s: Because of many defects of human resource management in 4S shop, the pre-sale service quality is difficult to achieve customer’s satisfaction, and the efficiency in the sale of service is very low. Furthermore, the after-sales service causes varied problems for the consumer. These problems are not only caused by the enterprise staff, but more directly related to the managers. So how to improve the present situation, become a qualified manager? We can seek inspiration from Liu Bei who is good at human resource management in The Three Kingdoms period.%现在4S店的人力资源管理上存在许多缺陷，导致售前服务素质难以达到顾客满意程度，售中服务办事效率低下，售后服务更给消费者带来种种问题。而这些问题不单单是企业职员的问题，更与管理者有直接的关联，如何改善现状，成为一个合格的管理者，我们可以从三国时期善用人的刘备身上找寻灵感。
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