信访工作是沟通党群关系，维护企业和社会稳定的一项重要工作。在当前新形势下，面对改革调整中利益和矛盾纠纷的加剧，信访工作只有坚持牢固树立服务信访群众理念，坚持把预防异常信访作为工作重点，坚持建设大信访的格局，才能充分发挥其应有的作用。%The work handling letters and visits is of significance in linking up the relation of the Party and the people and maintaining stability of both enterprise and society. Facing the new situation and the growth of interests and disputes in the reform, the work of letters and visits can play its due role only by insisting on firmly establishing the idea to serve grumbling people, focusing on prevention of abnormal letters and visits and developing a big complaint pattern.
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