Contract feature of information service of public library is objective existence, also provides information and service as a bridge, but between public library and public is often not possible completely contractual relationship. Under the incomplete contract perspective to explore the arrangement of the public library information service work, understanding of its social responsibility and service risk, is found in the importance of public library information service value and its status is more lies in its system integrity, through the system to design, to guide and standardize the process of information service is a core problem.%公共图书馆信息服务的契约特征是客观存在的,也是图书馆提供信息与服务的桥梁,然而,公共图书馆与公众之间不能实现完全契约关系.文章在不完全契约视角下,探究公共图书馆信息服务工作的安排,理解其社会责任和服务风险,发现公共图书馆信息服务价值及其地位的重要性更在于制度完整性,核心是通过制度去设计、引导和规范信息服务进程.
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