在国内酒店业竞争日趋激烈的环境下,做好对客服务工作成为酒店经营的核心思想.本文以烟台喜来登度假酒店为例,立足于客房部中班的重要性,从烟台喜来登酒店酒店客房部中班服务的现状、所存在的问题着手进行分析,最后总结得出改善烟台喜来登酒店客房部中班服务的对策,以此提高客房部中班的服务质量及核心竞争力.%With the situation of the competition of the domestic hotel industry becoming more and more furious, for guests becomes the core concept of the hotel management. The paper takes Sheraton Yantai Resort for an example, based on the importance of the middle shift's service in the housekeeping department, analyzes actualities and problems existing in the middle shift's service work of its housekeeping department, and finally obtains some countermeasures about how to improve the middle shift's service work in the housekeeping department of Sheraton Yantai Resort to enhance the service quality and core competitiveness of the middle shift in the housekeeping department.
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