本文探讨从顾客满意视角开展药品经营质量管理体系建设和改进的方法和措施。实证研究表明，所提出的建设方法和改进措施是有效的。%This paper discusses the methods and measures for the construction and improvement of drug quality management system from the perspective of customer satisfaction. Empirical studies show that the proposed construction method and the improvement measures are effective.
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