Purpose: outpatient service process reengineering of emergency patient with hand trauma can shorten treatment time and improve patient's satisfaction. Methods:design new treatment processes and increase improvement. The result:it shortens the average time of some controlled treatment process, reduces nurse-patient disputes, and enhances patient's satisfaction. Conclusion: after reengineering, the medical service integrates the medical resources, reduces the nurse-patient disputes, and increase patient satisfaction.% 目的：对急诊手外伤患者的就诊流程进行再造，缩短就诊时间，提高患者满意度。方法：设计新就诊流程，并增加改进措施。结果：就诊过程中部分可控流程的平均耗时缩短，护患纠纷率降低，患者满意度提高。结论：再造后的就诊流程整合了医疗资源，减少了护患纠纷，提高了患者满意度。
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