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Reference activity and the external user: confluence of community needs at a medical school branch library.

机译:参考活动和外部用户:医学院分支图书馆的社区需求融合。

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摘要

The allocation of reference services between primary and secondary users constantly challenges academic medical libraries. Routine statistics at a medical school branch library suggested that over 40% of its reference transactions involved persons not affiliated with the university. To investigate this finding, a survey of reference activity was conducted using measurement techniques unobtrusive to the user. Fifteen data items were recorded, including user status, type of question, intended use of information requested, status of staff taking request, and staff time spent. Survey results showed that nonaffiliates accounted for 51% of reference activity. Based on this documented data, definitive reference guidelines addressing hours, priority of requests, charges, and staffing patterns can now be developed. Findings will also assist in evaluating the library's regional role, in formulating marketing strategies, and in determining library objectives.
机译:在主要和次要用户之间分配参考服务不断挑战着医学医学图书馆。医学院分支图书馆的常规统计表明,其参考交易中有40%以上是与大学无关的人员。为了调查此发现,使用对用户无干扰的测量技术进行了参考活动的调查。记录了15个数据项,包括用户状态,问题类型,请求的信息的预期用途,请求工作人员的状态以及花费的时间。调查结果显示,非会员占参考活动的51%。基于此文档化的数据,现在可以制定明确的参考指南,以解决小时,请求的优先级,费用和人员配置模式。调查结果还将有助于评估图书馆的区域作用,制定营销策略和确定图书馆目标。

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