The satisfaction of the patient is believed to be one of the preferred results of healthcare, and it is directly connected with the usage of health services. This study aimed to assess how doctor services, nurses’ services, and waiting time predict patient satisfaction (PS) with the service delivery of healthcare in Southern Punjab, Pakistan. The study used an exploratory research method, in which 1000 participants were selected, and used a random technique, in which 850 responses were received. Multiple regression analysis and a confirmatory factor were employed to analyze the collected data. The findings showed that doctor services (β = 0.232; p = 0.01), nurses services (β = 0.256; p = 0.01), and waiting time (β = 0.091; p = 0.03) had positive significant impacts on PS, while registration services (β = 0.028; p = 0.390) had an insignificant association with PS. Hence, a significant gap existed in the registration services that were totally ignored in hospitals of Pakistan which needed proper considerations for improvements.
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机译：病人的满意度被认为是医疗保健的首选结果之一，它与医疗服务的使用直接相关。这项研究旨在评估巴基斯坦旁遮普邦的医疗服务，医生服务，护士服务和等待时间如何预测患者满意度（PS）。该研究采用探索性研究方法，其中选择了1000名参与者，并使用了随机技术，其中接受了850个响应。采用多元回归分析和确定性因子分析收集的数据。研究结果表明，医生服务（β= 0.232; p = 0.01），护士服务（β= 0.256; p = 0.01）和等待时间（β= 0.091; p = 0.03）对PS产生积极的显着影响，而注册服务（β= 0.028； p = 0.390）与PS无明显关联。因此，在注册服务中存在着巨大的空白，巴基斯坦医院完全忽略了这些空白，需要适当考虑加以改进。
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