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Quality of perinatal care services from the user’s perspective: a Dutch study applies the World Health Organization’s responsiveness concept

机译:从用户角度看围产期护理服务的质量:一项荷兰研究采用了世界卫生组织的响应性概念

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摘要

BackgroundThe concept of responsiveness was introduced by the World Health Organization (WHO) to address non-clinical aspects of service quality in an internationally comparable way. Responsiveness is defined as aspects of the way individuals are treated and the environment in which they are treated during health system interactions.The aim of this study is to assess responsiveness outcomes, their importance and factors influencing responsiveness outcomes during the antenatal and delivery phases of perinatal care.
机译:背景技术世界卫生组织(WHO)引入了响应性概念,以国际可比的方式解决服务质量的非临床方面。反应性被定义为在卫生系统互动过程中对待个人的方式以及所处环境的方面。本研究的目的是评估反应性结果,其重要性以及围产期和分娩阶段影响反应性结果的因素。关心。

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