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Exploring individual and work organizational peculiarities of working in emergency medical communication centers in Norway- a qualitative study

机译：探索在挪威紧急医疗通讯中心工作的个人和工作组织的特点-定性研究

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摘要

BackgroundEmergency Medical call-takers working in Emergency Medical Communication Centers (EMCCs) are addressing complex and potentially life threatening problems. The call-takers have to make fast decisions, responding to problems described in phone calls. Recent studies focus mainly on individual aspects of call-takers’ work. The objectives of this study were to explore 1) What characterizes individual work performance of call takers in EMCCs? and 2) What characterizes work organizational factors call takers see as most relevant to the performance of their work?

机译：背景技术在紧急医疗通信中心（EMCC）中工作的紧急医疗呼叫者正在解决复杂且可能威胁生命的问题。呼叫者必须做出快速决策，以响应电话中描述的问题。最近的研究主要集中在呼叫者工作的各个方面。这项研究的目的是探索1）什么是EMCC中呼叫者的个人工作绩效的特征？ 2）呼叫者认为与工作绩效最相关的工作组织因素是什么？

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期刊名称 BMC Health Services Research
作者
Ann-Chatrin Leonardsen; Helge Ramsdal; Theresa M. Olasveengen; Jon E. Steen-Hansen; Fredrik Westmark; Andreas E. Hansen; Camilla Hardeland;
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作者单位

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年(卷),期 2019(19),-1
年度 2019
页码 545
总页数 9
原文格式 PDF
正文语种
中图分类医院、综合医院;中医院;
关键词
Emergency medical dispatch Emergency medical communication centers Core technologies Decision making Call taker Emergency medical dispatcher Management 1-1-3-calls 9-1-1- calls Situation awareness;

机译：紧急医疗调度;紧急医疗通信中心;核心技术;决策;呼叫者;紧急医疗调度员;管理;1-1-3-呼叫;9-1-1-呼叫;态势感知;

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1. Exploring individual and work organizational peculiarities of working in emergency medical communication centers in Norway- a qualitative study [J] . Ann-Chatrin Leonardsen, Helge Ramsdal, Theresa M. Olasveengen, BMC Health Services Research . 2019,第1期

机译：在挪威紧急医疗中心工作中探索个人和工作组织特殊性 - 一个定性研究
2. Study of the Conditions Surrounding Fatigue That Are Common to Medical Professionals Working in Emergency and Critical Care Centers in Japan [J] . Natsuko Makino Advances in Biological Chemistry . 2020,第1期

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6. Stress among Croatian physicians: comparison between physicians working in emergency medical service and health centers – pilot study [O] . Ljiljana Gregov, Ana Kovačević, Ana Slišković 2011

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Exploring individual and work organizational peculiarities of working in emergency medical communication centers in Norway- a qualitative study

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