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Information seeking and social support in online health communities: impact on patients perceived empathy

机译:在线医疗社区中的信息寻求和社会支持:对患者感知同理心的影响

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摘要

ObjectiveMany healthcare organizations (HCOs) including Kaiser Permanente, Johns Hopkins, Cleveland Medical Center, and MD Anderson Cancer Center, provide access to online health communities as part of their overall patient support services. The key objective in establishing and running these online health communities is to offer empathic support to patients. Patients' perceived empathy is considered to be critical in patient recovery, specifically, by enhancing patient's compliance with treatment protocols and the pace of healing. Most online health communities are characterized by two main functions: informational support and social support. This study examines the relative impact of these two distinct functions—that is, as an information seeking forum and as a social support forum—on patients' perceived empathy in online health communities.
机译:目标许多医疗组织(HCO)包括Kaiser Permanente,Johns Hopkins,克利夫兰医学中心和MD Anderson癌症中心,都提供对在线健康社区的访问,作为其整体患者支持服务的一部分。建立和运营这些在线健康社区的主要目标是为患者提供同情支持。患者的同理心被认为对患者康复至关重要,特别是通过增强患者对治疗方案的依从性和康复速度。大多数在线医疗社区具有两个主要功能:信息支持和社会支持。这项研究检查了这两个不同功能(即,作为信息搜索论坛和社会支持论坛)对患者对在线医疗社区的同理心的相对影响。

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