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Business process performance measurement: a structured literature review of indicators measures and metrics

机译：业务流程绩效衡量：对指标度量和指标的结构化文献回顾

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Measuring the performance of business processes has become a central issue in both academia and business, since organizations are challenged to achieve effective and efficient results. Applying performance measurement models to this purpose ensures alignment with a business strategy, which implies that the choice of performance indicators is organization-dependent. Nonetheless, such measurement models generally suffer from a lack of guidance regarding the performance indicators that exist and how they can be concretized in practice. To fill this gap, we conducted a structured literature review to find patterns or trends in the research on business process performance measurement. The study also documents an extended list of 140 process-related performance indicators in a systematic manner by further categorizing them into 11 performance perspectives in order to gain a holistic view. Managers and scholars can consult the provided list to choose the indicators that are of interest to them, considering each perspective. The structured literature review concludes with avenues for further research.
机译：由于组织面临着获得有效和高效结果的挑战，因此衡量业务流程绩效已成为学术界和企业的中心问题。将绩效评估模型用于此目的可确保与业务战略保持一致，这意味着绩效指标的选择取决于组织。但是，这样的测量模型通常缺乏关于现有性能指标以及如何具体化它们的指导。为了填补这一空白，我们进行了结构化的文献综述，以发现业务流程绩效评估研究的模式或趋势。该研究还系统地记录了140个与过程相关的绩效指标的扩展列表，方法是将其进一步分为11个绩效观点，以便获得整体观点。管理者和学者可以参考所提供的列表，从各个角度考虑选择他们感兴趣的指标。结构化的文献综述以进一步研究的途径结尾。

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