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Interventional Cultural and Language Assistance Program: Associations between Cultural and Linguistic Factors and Satisfaction with Cancer Care

机译：介入性文化和语言援助计划：文化和语言因素与癌症护理满意度之间的关联

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摘要

Addressing language and cultural nuance is required to improve the quality of care among all patients. The tenth version of the National Standards for Culturally and Linguistically Appropriate Services in Health Care (CLAS) recommends implementing ongoing assessments to integrate specific actions into measurement and continuous quality improvement activities. To this end, we have created the Interventional Cultural and Language Assistance Program (ICLAP). As part of ICLAP, we conducted a cross-sectional needs assessment survey with 564 consecutive patients receiving outpatient Positron emission tomography-computed tomography (PET/CT) imaging at a comprehensive cancer center in the five most prevalent languages of New York City: English, Spanish, Russian, Chinese, and Arabic. The purpose of this study is to describe the language assistance characteristics and needs of a sample of patients receiving care in the cancer center. We examined the relationship between race, ethnicity, birthplace, communication and language assistance characteristics and the satisfaction with the care received. Our results show that race and ethnicity, birthplace, cultural beliefs, language assistance, and communication characteristics were all factors associated with patients’ satisfaction with care, illustrating that there is an unmet need among cancer patients to have cultural and linguistic sensitive services.
机译：需要解决语言和文化差异，以提高所有患者的护理质量。第十版《国家卫生保健中适当的文化和语言服务标准》（CLAS）建议实施正在进行的评估，以将具体措施整合到衡量和持续质量改进活动中。为此，我们创建了介入文化和语言援助计划（ICLAP）。作为ICLAP的一部分，我们对564名连续患者进行了横断面需求评估调查，这些患者在纽约市一家综合癌症中心接受了纽约市五种最流行的语言的正电子发射断层扫描计算机断层扫描（PET / CT）成像检查：西班牙语，俄语，中文和阿拉伯语。这项研究的目的是描述语言援助的特点和在癌症中心接受治疗的患者样本的需求。我们检查了种族，种族，出生地，沟通和语言帮助特征与所获得的护理满意度之间的关系。我们的研究结果表明，种族和种族，出生地，文化信仰，语言帮助和沟通特征都是与患者对医疗服务满意度相关的因素，这说明癌症患者对文化和语言敏感服务的需求未得到满足。

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