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Patient Experience and Satisfaction with Inpatient Service: Development of Short Form Survey Instrument Measuring the Core Aspect of Inpatient Experience

机译：病人体验和对住院服务的满意度：开发测量住院经历核心方面的简短调查工具

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Patient experience reflects quality of care from the patients’ perspective; therefore, patients’ experiences are important data in the evaluation of the quality of health services. The development of an abbreviated, reliable and valid instrument for measuring inpatients’ experience would reflect the key aspect of inpatient care from patients’ perspective as well as facilitate quality improvement by cultivating patient engagement and allow the trends in patient satisfaction and experience to be measured regularly. The study developed a short-form inpatient instrument and tested its ability to capture a core set of inpatients’ experiences. The Hong Kong Inpatient Experience Questionnaire (HKIEQ) was established in 2010; it is an adaptation of the General Inpatient Questionnaire of the Care Quality Commission created by the Picker Institute in United Kingdom. This study used a consensus conference and a cross-sectional validation survey to create and validate a short-form of the Hong Kong Inpatient Experience Questionnaire (SF-HKIEQ). The short-form, the SF-HKIEQ, consisted of 18 items derived from the HKIEQ. The 18 items mainly covered relational aspects of care under four dimensions of the patient’s journey: hospital staff, patient care and treatment, information on leaving the hospital, and overall impression. The SF-HKIEQ had a high degree of face validity, construct validity and internal reliability. The validated SF-HKIEQ reflects the relevant core aspects of inpatients’ experience in a hospital setting. It provides a quick reference tool for quality improvement purposes and a platform that allows both healthcare staff and patients to monitor the quality of hospital care over time.
机译：患者的经验从患者的角度反映了护理质量；因此，患者的经验是评估卫生服务质量的重要数据。缩写，可靠和有效的用于衡量住院病人经验的工具的开发，将从病人的角度反映住院病人护理的关键方面，并通过培养病人的参与度促进质量的提高，并定期测量病人满意度和经验的趋势。 。该研究开发了一种简短的住院工具，并测试了其捕捉一系列核心住院经验的能力。香港住院病人经验调查表（HKIEQ）成立于2010年；它是由英国Picker Institute创建的护理质量委员会一般住院患者问卷的改编。这项研究使用共识会议和横断面验证调查来创建和验证简短的《香港住院病人经验调查表》（SF-HKIEQ）。简称SF-HKIEQ，由HKIEQ衍生出的18个项目组成。这18个项目主要涵盖了患者旅程四个方面的护理相关方面：医院工作人员，患者的护理和治疗，出院信息以及总体印象。 SF-HKIEQ具有高度的面部有效性，结构有效性和内部可靠性。经过验证的SF-HKIEQ反映了住院患者在医院环境中经历的相关核心方面。它提供了用于质量改进的快速参考工具，以及一个平台，该平台允许医护人员和患者随时间监视医院护理的质量。

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