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Emotions Feelings and Experiences of Social Workers While Attending to Vulnerable Groups: A Qualitative Approach

机译：社会工作者的情感感受和经验同时参加弱势群体：一种定性的方法

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摘要

Social workers in the community setting are in constant contact with the suffering experienced by the most vulnerable individual. Social interventions are complex and affect social workers’ emotional well-being. The aim of this study was to identify the emotions, feelings, and experiences social workers have while attending to individuals in situations of vulnerability and hardship. A qualitative methodology based on hermeneutic phenomenology was used. Six interviews and two focus group sessions were conducted with social workers from the community social services and health services of the Andalusian Public Health System in the province of Almería (Spain). Atlas.ti 8.0 software was used for discourse analysis. The professionals highlighted the vulnerability of certain groups, such as the elderly and minors, people with serious mental problems, and people with scarce or no economic resources. Daily contact with situations of suffering generates a variety of feelings and emotions (anger, sadness, fear, concern). Therefore, more attention should be paid to working with the emotions of social workers who are exposed to tense and threatening situations. Peer support, talking, and discussions of experiences are pointed out as relevant by all social workers. Receiving training and support (in formal settings) in order to learn how to deal with vulnerable groups could be positive for their work and their professional and personal quality of life.
机译：社区环境中的社会工作者与最脆弱的个人经历的痛苦保持联系。社会干预很复杂，影响社会工作者的情感福祉。本研究的目的是识别社会工作者在漏洞和困境中的个人的同时拥有的情感，感受和经验。使用了基于诠释学现象学的定性方法。六次访谈和两个焦点小组会议由来自Andalía（西班牙）的安达卢斯人公共卫生系统的社区社会服务和保健服务的社会工作者进行。 Atlas.ti 8.0软件用于话语分析。专业人士强调了某些群体的脆弱性，如老年人和未成年人，人们严重的心理问题，以及稀缺或没有经济资源的人。每日接触与痛苦的情况产生多种感受和情感（愤怒，悲伤，恐惧，关注）。因此，应更加关注，以解决暴露于紧张和威胁情况的社会工作者的情绪。与所有社会工作者相关的同行支持，谈论和经验的讨论。接受培训和支持（在正式设置中），以了解如何应对弱势群体，这对他们的工作和他们的专业和个人生活质量来说可能是积极的。

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