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Twitter usage during global pandemic and corporate reputation in Nigeria

机译:在尼日利亚全球大流行和企业声誉期间的推特使用

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摘要

This study is a meta-analysis of empirical studies in social media strategies and reputation research. The research goal is to give a clearer idea of the broad directions and paradigm shifts in Twitter usage discourse over the years. Its major goal is to examine thematic trends, theoretical framework and methodology that have characterized the discourse. Sixty relevant articles were identified, coded and content-analyzed. Findings revealed that dominant themes include stakeholder perceptions of communication strategies, social network sites, dynamics of global pandemic (i.e Covid-19 pandemic) and corporate reputation. Also, experiment, case study and survey are the dominant research methods that characterize research in this discourse. Findings also revealed large domination of the Situational Crisis Communication Theory (SCCT) and the Image Repair Theory. However, research in this area lacks significant empirical evidence from Africa and Nigeria in particular, where the global pandemic seems to be a recurring phenomenon. The majority of the reviewed journal articles were conducted in the Western clime, with little attention on Africa. Scholarship needs to move beyond this point to provide a holistic and balanced view on the crisis by exploring cases in Africa and particularly, in Nigeria. This gap will provide an opportunity for understanding the global pandemic (i.e. Covid-19) dynamics in Africa and will further determine whether findings can be consistent across the world.
机译:本研究是社会媒体战略和声誉研究中的实证研究的荟萃分析。研究目标是更清楚地了解多年来的Twitter使用谈话中的广泛方向和范式转变。其主要目标是研究表征话语的主题趋势,理论框架和方法。确定,编码和分析六十条相关文章。调查结果显示,主导主题包括利益相关者对通信策略,社交网站,全球大流行病的动态(即Covid-19大流行)和企业声誉的看法。此外,实验,案例研究和调查是占据本话语研究的主要研究方法。调查结果还透露了大规模的情境危机通信理论(SCCT)和图像修复理论。然而,这一领域的研究缺乏来自非洲和尼日利亚的重要实证证据,特别是全球大流行似乎是一种经常性现象。大多数审查的期刊文章是在西部Clime进行的,几乎没有关注非洲。奖学金需要超越这一点,通过探索非洲尤其是尼日利亚的案例,为危机提供全面和平衡的观点。这种差距将为理解非洲的全球大流行(即Covid-19)动态提供机会,并进一步确定各世界各势的结果。

著录项

  • 期刊名称 Heliyon
  • 作者单位
  • 年(卷),期 2021(7),5
  • 年度 2021
  • 页码 e06920
  • 总页数 6
  • 原文格式 PDF
  • 正文语种
  • 中图分类
  • 关键词

    机译:全球大流行;沟通;利益攸关方看法;声誉;方法论趋势;

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