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首页> 美国卫生研究院文献>International Journal of Environmental Research and Public Health >Using Behavioural Insights to Improve the Uptake of Services for Drug and Alcohol Misuse
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Using Behavioural Insights to Improve the Uptake of Services for Drug and Alcohol Misuse

机译：使用行为见解来改善药物和酒精滥用服务的吸收

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摘要

In the U.K., 270,705 adults were in contact with drug and alcohol treatment services between April 2019 and March 2020. Within the same time period, 118,995 individuals exited the treatment system, and just over a third (36%) left treatment without completing it. The latter includes individuals declining further treatment and unsuccessful transfers between services. The aim of this study was to explore the factors that affect drug and alcohol treatment uptake within a drug and alcohol service in North East England. A mixed-methods approach was adopted. The exploration of factors affecting treatment uptake was captured through a behavioural insights survey and 1:1 in-depth qualitative interviews with service users within one council area within the North East of England. There were 53 survey participants, and a further 15 participants took part in qualitative interviews. We triangulated data sources to report consistencies and discrepancies in the data. Findings show that treatment services aiming to reduce missed appointments and increase retention rates need to implement several strategies. Consistently distributing appointment cards, using text message reminders, displaying a timetable presenting all treatment options, and displaying information in a format to ensure it is accessible to individuals with lower health literacy and reducing wait times for appointments will all improve appointment attendance.
机译：在U.K.，270,705名成年人在2019年4月和2020年3月之间与药物和酒精治疗服务接触。在同一时期内，118,995名个人离开治疗系统，刚刚超过三分之一（36％）而不完成它。后者包括个人在服务之间进一步下降和不成功的转移。本研究的目的是探讨影响北部英格兰北部药物和酒精服务中药物和酒精治疗的因素。采用混合方法方法。通过行为见解调查捕获影响治疗的因素的探索，1：1在英国东北部的一个理事会区域内的服务用户进行了1：1的深入定性访谈。有53名调查参与者，另外15名参与者参加了定性访谈。我们将数据源三角化以报告数据中的常规和差异。调查结果表明，旨在减少错过的约会的治疗服务，增加保留率需要实施多项策略。始终如一地分发预约卡，使用短信提醒，显示出现所有处理选项的时间表，并以格式显示信息以确保具有较低健康素养的个人可访问，并且减少预约的等待时间将改善约会。

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